Level-1 Technician

Job Description

Job Description

Basic responsibilities

·         Availability to work a minimum of 40 hours during normal business hours (8:30am to 5:30pm)

·         Ability to learn new technologies and adapt to new procedures as needed.

·         Valid driver’s license.

·         Travelling to and from client sites in Chicagoland for service calls as needed.

Minimum requirements

·         General knowledge of computers, particularly Microsoft and Apple operating systems.

·         Experience with IT equipment deployment (preparation, imaging, delivery).

·         CompTIA A+ certification.

·         Familiarity with Microsoft application software-- Outlook, Teams, Word etc.

·         Experience configuring and troubleshooting LAN hardware and software.

·         Professional experience in a client-facing IT environment.

Additional qualifications

·         Other technical certifications (eg HPE, Microsoft, Network+).

·         Experience with low-voltage cabling.

·         Active Directory or InTune administration.

·         Healthcare-specific IT applications (eg Epic).

·         Assisting with project-based moves or installations.

·         Experience with IMACD (Installation, Move, Add, Change, Disposal) processes.

Compensation

·          $17-19/hr.

·          Paid time off

·          Comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k)

·          Paid training and advancement opportunities

Equal Opportunity

Toga Technology is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need.

TOGA Technology is an IT services company with over 400 employees that helps enterprise organizations manage and modernize their technology infrastructure. Think of us as a comprehensive technology partner for large companies across industries like financial services, healthcare, government, technology, and manufacturing.

Here's what we do:

Managed Services – We run IT operations for our clients 24/7, handling infrastructure monitoring, maintenance, and management so their internal teams can focus on strategic initiatives rather than keeping the lights on.

True Solutions – Our custom software development and application modernization team builds tailored solutions when off-the-shelf products don't fit. This includes everything from legacy system upgrades to brand-new applications.

Lifecycle Services – We manage the entire hardware and software lifecycle for clients: procurement, deployment, asset management, and eventual retirement. This takes a huge administrative burden off IT departments.

TOGA AI – This is our newer, cutting-edge offering. We've built AI-powered assistants (like Talos) and intelligent voice systems (Agilant AI voice) that automate Tier 1 IT support and help desk operations.

Contact Center Solutions – We run AI-powered contact centers and Tier 1 support operations, using our technology to handle high-volume customer and employee inquiries efficiently.

The big picture: We're positioned between traditional IT outsourcing and specialized consulting. Companies come to us when they need reliable operations AND innovation – someone who can both keep their systems running smoothly today and help them adopt emerging technologies like AI for tomorrow.

Company Description

TOGA Technology is an IT services company with over 400 employees that helps enterprise organizations manage and modernize their technology infrastructure. Think of us as a comprehensive technology partner for large companies across industries like financial services, healthcare, government, technology, and manufacturing.\r\n\r\nHere's what we do:\r\n\r\nManaged Services – We run IT operations for our clients 24/7, handling infrastructure monitoring, maintenance, and management so their internal teams can focus on strategic initiatives rather than keeping the lights on.\r\n\r\nTrue Solutions – Our custom software development and application modernization team builds tailored solutions when off-the-shelf products don't fit. This includes everything from legacy system upgrades to brand-new applications.\r\n\r\nLifecycle Services – We manage the entire hardware and software lifecycle for clients: procurement, deployment, asset management, and eventual retirement. This takes a huge administrative burden off IT departments.\r\n\r\nTOGA AI – This is our newer, cutting-edge offering. We've built AI-powered assistants (like Talos) and intelligent voice systems (Agilant AI voice) that automate Tier 1 IT support and help desk operations.\r\n\r\nContact Center Solutions – We run AI-powered contact centers and Tier 1 support operations, using our technology to handle high-volume customer and employee inquiries efficiently.\r\n\r\nThe big picture: We're positioned between traditional IT outsourcing and specialized consulting. Companies come to us when they need reliable operations AND innovation – someone who can both keep their systems running smoothly today and help them adopt emerging technologies like AI for tomorrow.