Office Supervisor - Oncology Care

Job Description

Job Description

We are seeking anexperienced Office Supervisor to oversee daily operations of our growingoncology care practice in Virginia Beach, VA. This position serves as theon-site operational lead, supporting the clinical team, managing non-providerstaff, and ensuring an exceptional patient experience.

Responsibilities

• Supervise and supportnon-provider care team members, including training, scheduling, coaching, anddaily workflow management.
• Oversee front-officeoperations, including check-in/check-out, scheduling, insurance verification,copay collection, phones, records, and follow-up appointments.
• Lead daily office huddlesand monitor staffing, workflows, and task completion.
• Serve as the on-siteresource for office processes and operational best practices.
• Manage office supplies,inventory, ordering, and organization.
• Address patient concerns andservice-recovery issues, escalating when appropriate.
• Coordinate facilities, IT,security, and vendor needs.
• Collaborate with clinicalleadership and oncology partners to improve operations and the patientexperience.

Requirements

• 1+ year of supervisory orlead experience in healthcare, patient services, or high-touch customerservice.
• Strong organizational,leadership, and customer service skills.
• Excellent verbal and writtencommunication skills.
• Compassionate andprofessional approach to patient and family interactions, particularly in anoncology setting.
• Ability to motivate teamsand work effectively in a fast-paced, changing environment.
• Experience with schedulingsystems, EMRs, Microsoft Office, and multi-line phone systems preferred.
• Medical billing andinsurance experience preferred.

Compensation & Benefits

• Competitive pay
• Health, dental, and visioninsurance
• Paid vacation, holidays, andsick leave
• Opportunity to play a keyrole in a growing oncology care practice