Implementation and Training Specialist

Job Description

Job Description

Description:

BS&A Software, a market-leading software organization with proven technology, is seeking an Implementation & Training Specialist. You will play a key role in assisting with the implementation of BS&A’s ERP software (primarily cloud-based) in local governments and utility districts throughout the country. Our Implementation & Training Specialists are customer-facing and play a key role in translating customer requirements into our software solutions.

If you are looking for a challenging and rewarding opportunity to utilize your skills, we’d love to hear from you!

Key Responsibilities:

• Ability to Define, analyze, and interpret client business needs and procedures autonomously, aligning them with project objectives
• Independently configure and customize ERP systems in line with client’s operational methods and BS&A’s recommended practices
• Identify and document business/technical prerequisites for specific software design/development, forms, reports, interfaces, processes, configuration, and other necessary alterations
• Develop user documentation and guidance materials for customers
• Conduct software training for end-users both remotely and in-person, sometimes training several customers simultaneously
• Deliver outstanding customer support and address client concerns throughout the implementation process
• Cooperate with various team members, including Project Managers, Data Conversion Developers, and other Implementation & Training Specialists
• Act as the liaison for the client, assuring a smooth handover of customer accounts to our Customer Support team

Qualifications:

• Bachelor’s degree in Business, Accounting/Finance, Information Systems, or equivalent work experience
• Strong communication skills, both written and verbal, are essential
• Excellent customer facing skills with the ability to simplify technical aspects for non-technical users
• Ability to work independently, manage personal tasks effectively, take initiative in problem-solving, and meet deadlines. The ideal candidate will be able to juggle multiple tasks in a fast-paced, deadline-oriented setting.
• Ability to manage stress and anxiety levels in complex and fast paced environments
• Prior experience with SaaS platforms, especially Government Technology SaaS solutions, is desirable but not required
• Note: The Implementation & Training Specialist role involves travel, including multi-day trips. Many of our clients are based in different states, so expect to be traveling up to 75% of the time, but home on weekends.
• Valid driver’s license