Sales Development Representative (SDR) Manager

Job Description

Job Description

Company Description

At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.

Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

Job Description

The SDR Manager, reporting directly to the National Sales Director (NSD), will play a pivotal role in developing and scaling the SDR team. This position will act as a hands-on coach, providing training, and real-time feedback, while working alongside the SDRs to generate high-quality sales opportunities. The SDR Manager will help drive performance, support the professional growth of the team, and ensure the SDR team is aligned with our sales strategy and growth.

This is an office based role and requires reporting to our HQ in Baltimore daily.

A Day in the Life:

• Lead and mentor the SDR team, ensuring consistent performance and professional development.
• Provide real-time coaching on prospecting techniques, objection handling, and messaging.
• Manage existing accounts in opportunity stage or higher, ensuring continued development and growth.
• Independently generate new leads as time permits, contributing to the overall pipeline.
• Develop and deliver onboarding and ongoing training programs for new and existing SDRs.
• Work side by side with SDRs, making calls, sending emails, and refining outreach strategies.
• Monitor SDR activity in Salesforce and other sales engagement tools, ensuring quality and efficiency.
• Conduct daily call reviews and feedback sessions, reinforcing best practices.
• Ensure the team meets or exceeds weekly, monthly, and quarterly pipeline and meeting targets.
• Conduct one-on-one coaching sessions to improve individual performance.
• Identify high-potential SDRs and support their transition to Sales Executive or other internal opportunities.
• Partner with the VP of Sales to set team goals and optimize outbound strategies.
• Manage team KPIs, including call volume, meetings booked, and conversion rates.
• Create, document, and update SDR processes, outreach templates, and workflows.
• Work closely with Marketing to refine messaging and ensure alignment with lead generation efforts.
• Provide feedback on lead quality, target accounts, and prospecting strategies.
• Leverage tools like Salesforce, ZoomInfo, and LinkedIn Sales Navigator to enhance outreach efforts.
• Other duties as assigned

Required Skills & Abilities:

• Strong leadership skills with the ability to motivate and coach team members
• Excellent verbal and written communication skills, with experience making high-volume calls.
• Ability to analyze performance metrics and make data-driven improvements.
• Comfortable working five days a week in the office, fostering a high-energy sales culture.
• Experience with Salesforce, Outreach.io, ZoomInfo, and other sales engagement tools is a plus
• Ability to travel on occasion

Education & Experience:

• Bachelor’s Degree or equivalent experience
• Previous experience as an SDR with a proven track record of booking meetings and exceeding quotas
• Experience managing and developing high-performing SDR teams preferred

Alertus Career Advantages:

• Unlimited Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan 
• Medical, Dental, and Vision Plans
• Short-term Disability, Accident, Hospital, and Cancer Insurance
• Live Near Your Work Homebuying Incentive Program
• Employee Referral Bonuses
• Flex Scheduling

*Additional compensation consists of sales incentives including commissions and/or bonuses

The referenced base salary range represents the low and high end of Alertus' salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications.

Additional Information:

All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.

Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19.

Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All your information will be kept confidential according to EEO guidelines.

AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.