Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Service Specialist - Hybrid

$22 - $24 per hour

Carrington Mortgage Services, LLC

Job Description

Job Description

 

The Customer Service Specialist will provide professional and knowledgeable assistance to borrowers in a call center environment. Will receive inbound calls on a daily basis and respond to customer inquiries and concerns. Quickly identify problems and provide effective solutions that best meet the needs of CMS and our borrowers. Coach borrowers on the best ways to bring their loans to a current state through education of alternative forms of resolution. Place outbound calls to support various corporate initiatives. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. This position pays $22.00-$24.00 per hr plus monthly incentive bonus. We offer an additional $1.50/hr for the bilingual (hispanic speaking) skill set after training.

  • Receive inbound calls and assist with various customer questions or concerns
  • Research modification requests; provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments
  • Assist with loan servicing website payments, denied access, password resets
  • Respond to escrow, loss draft and closing document inquiries
  • Suggest alternatives to borrowers who show an inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing
  • Interact with different departments, checks status on a loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages
  • Negotiate reasonable payment arrangements with borrowers, in accordance with department policies and procedures and in compliance with the Fair Debt Collection Practices Act
  • Support specialized calling campaigns as required, based on business needs
  • Maintain consistent attendance to ensure fulfillment of essential duties and responsibilities

 

Company Description

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit:

What We Offer:
•\tComprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
•\tAccess to several fitness, restaurant, retail (and more!) discounts through our employee portal.
•\tCustomized training programs to help you advance your career.
•\tEmployee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
•\tEducational Reimbursement.
•\tCarrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Company Description

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: We Offer:\r\n•\tComprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.\r\n•\tAccess to several fitness, restaurant, retail (and more!) discounts through our employee portal.\r\n•\tCustomized training programs to help you advance your career.\r\n•\tEmployee referral bonuses so you’ll get paid to help Carrington and Vylla grow.\r\n•\tEducational Reimbursement.\r\n•\tCarrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Vacancy posted more than 2 months ago
Similar jobs that could be interesting for youBased on the Customer Service Specialist - Hybrid in Westfield, IN vacancy
  • $20 per hour

     ...Job Description Job Description   The Customer Service Specialist will provide professional and knowledgeable assistance to borrowers in a call center environment. Will receive inbound calls on a daily basis and respond to customer inquiries and concerns. Quickly... 
    Suggested

    Carrington Mortgage Services

    Westfield, IN
    more than 2 months ago
  • $20 per hour

    HCC Service Company, Inc. is hiring a Customer Relations Representative in Carmel, IN. This hybrid position requires being in the office 3 days a week, offering a starting pay of $20 per hour. The representative will handle customer inquiries, interpret benefits, and process... 
    Suggested
    Hourly pay
    Work at office
    3 days per week

    HCC Service Company, Inc.

    Carmel, IN
    1 day ago
  • Tokio Marine HCC, located in Carmel, IN, is seeking a Customer Relations Representative to serve as the first point of contact...  ...possess a high school diploma and two years of customer service experience. This is a hybrid position, offering flexibility and a strong benefits... 
    Suggested

    Tokio Marine HCC

    Carmel, IN
    2 days ago
  • $22 per hour

    A leading mortgage servicing company in Westfield is seeking a Customer Service Specialist I to provide excellent customer service in handling mortgage loan inquiries...  ...Competitive pay of $22.00/hr plus incentives, with a hybrid work schedule available. #J-18808-Ljbffr... 
    Suggested

    Carrington Holding Company

    Westfield, IN
    4 days ago
  • $22 per hour

     ...divh2Customer Service Specialist I/h2pCome join our amazing team and work a hybrid schedule!/ppThe Customer Service Specialist I will be responsible for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding... 
    Suggested
    Work experience placement
    Immediate start
    Monday to Friday

    Carrington Holding Company, LLC

    Westfield, IN
    2 days ago
  • $23.5 per hour

    Carrington Holding Company is seeking a Hybrid Customer Service Specialist II in Westfield, IN. This role is responsible for providing exceptional customer service through incoming and outgoing calls regarding mortgage loans. Candidates should have a high school diploma... 
    Hourly pay

    Carrington Holding Company

    Westfield, IN
    2 days ago
  • $6,750 per month

    Job Description Job Description NO COLD CALLING!! CHECK OUT OUR SOCIAL MEDIA @THEWESTAGENCY Are you looking for a next level career opportunity with upward mobility?! Have you ever looked at becoming a part of something bigger? Wanting a great work/ life balance...
    Permanent employment
    Full time
    Contract work
    Internship
    Remote work
    Work from home

    The West Agency

    Westfield, IN
    20 days ago
  • $22 per hour

    Come join our amazing team and work a hybrid schedule! The Customer Service Specialist I will be responsible for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans primarily... 
    Full time
    Work experience placement
    Immediate start

    Carrington Holding Company

    Westfield, IN
    4 days ago
  •  ...Carmel, Indiana, is seeking a Sales & Marketing Specialist to support B2B lead generation and enhance brand visibility. This hybrid role bridges sales outreach with marketing...  ...in driving positive change and fostering relationships with customers. #J-18808-Ljbffr WorldTrips

    WorldTrips

    Carmel, IN
    16 hours ago
  •  ...Score LLC in Whitestown, Indiana is seeking a Client Management Specialist to manage client portfolios, assist with orders from inception...  ...position requires proficiency in Microsoft Office and ERP systems. A hybrid work model is available after training, offering a flexible... 
    Work at office
    Remote work
    Flexible hours

    Hire Score LLC

    Whitestown, IN
    1 day ago
  • $17.05 per hour

     ...Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer... 
    Full time
    Contract work
    For contractors
    Work experience placement
    Local area
    Afternoon shift

    Sherwin-Williams

    Carmel, IN
    3 hours ago
  • $22 per hour

    Come join our amazing team and work a hybrid schedule! The Customer Service Specialist I will be responsible for providing excellent customer service by answering a large volume of incoming calls and third-party inquiries regarding existing real estate mortgage loans... 
    Hourly pay
    Full time
    Work experience placement

    Carrington Mortgage

    Westfield, IN
    4 days ago
  •  ...product solutions in Whitestown is seeking a Client Management Specialist to assist in managing client product and business portfolios. This...  ...skills and the ability to manage multiple tasks are essential. A hybrid work model is offered. #J-18808-Ljbffr Stephen Gould
    Work at office

    Stephen Gould

    Whitestown, IN
    16 hours ago
  • $17.05 per hour

     ...Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer... 
    Full time
    Contract work
    For contractors
    Work experience placement
    Local area
    Afternoon shift

    Sherwin-Williams

    Noblesville, IN
    3 hours ago
  •  ...Insurance Verification Specialist Updating database with insurance for various collateral. Ensures delivery of high quality and accurate customer service while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism... 

    Allied Solutions

    Carmel, IN
    16 hours ago
  •  ...a motivated Associate Underwriter to support commercial lines customer acquisition and retention. This role involves underwriting tasks...  ...negotiation. This position is based in Carmel, Indiana, offering a hybrid work model of three days in the office and two days at home.... 
    Work at office
    Flexible hours

    FCCI Insurance Group

    Carmel, IN
    2 days ago
  • HCC Service Company, Inc. is seeking a Sales & Marketing Specialist in Carmel, Indiana. This hybrid role involves supporting B2B lead generation, nurturing customer relationships, and driving brand visibility. The ideal candidate has a Bachelor’s degree in a related field... 

    HCC Service Company, Inc.

    Carmel, IN
    1 day ago
  • $16 - $24.04 per hour

     ...inbound and outbound leads to drive sales and deliver an exceptional customer experience. As one of the most experienced and effective...  ...our Carmel, IN office, you will have the flexibility to work a hybrid schedule as you take on some tough challenges. Primary... 
    Hourly pay
    Minimum wage
    Full time
    Temporary work
    Work experience placement
    Work at office
    Local area
    Relocation package
    Shift work

    Reliant Medical Group

    Carmel, IN
    2 days ago
  • Thumbprint, based in Noblesville, IN, is seeking a Customer Experience Coordinator to ensure a 7 Star Customer Experience. You will manage...  ...satisfaction. The ideal candidate has 1-3 years of customer service experience, strong communication skills, and proficiency in CRM... 
    Remote job
    Flexible hours

    Thumbprint

    Noblesville, IN
    1 day ago
  •  ...Underwriter in Westfield, IN. The role focuses on acquiring and retaining commercial lines customers by preparing quotes, handling renewals, and analyzing underwriting information. In this hybrid position, you will work three days in the office and two from home, allowing you... 
    Work at office
    Flexible hours

    FCCI Insurance Group

    Westfield, IN
    1 day ago
  • $20 per hour

     ...Description We are seeking a Bilingual Customer Care Representative to join our team! You...  ...helping customers by providing product and service information and resolving technical...  ...We offer bonuses & benefits.  This is a hybrid position (one week onsite in Westfield with... 
    Hourly pay
    Remote work

    Carrington Mortgage Services

    Westfield, IN
    more than 2 months ago
  • $20 per hour

    Job Title Customer Relations Representative Job Overview Location: Carmel, IN (Hybrid work: 3 days in office, 9:00 AM - 5:30 PM daily shift) Responsibilities Act as the...  ...discuss benefits, review claims, and resolve service and product concerns. Handle incoming calls and... 
    Hourly pay
    Casual work
    Work at office
    Shift work

    HCC Service Company, Inc.

    Carmel, IN
    1 day ago
  • $17 - $19 per hour

     ...company with operations in 10 different states, Neb Doctors services patients, providers, and payers with a primary focus on...  ...As we continue to expand, we are looking to add multiple Customer Service Specialist positions during the first quarter of 2026. Our Customer... 
    Hourly pay
    Full time
    Work at office
    Local area

    InHealth Systems & Services

    Noblesville, IN
    2 days ago
  • $20 per hour

    Customer Relations Representative At WorldTrips, a proud member of the Tokio Marine HCC group...  ..., dining, and entertainment. This is a hybrid position (3 days in office) with a 9:00AM...  ...benefits, reviewing claims, and resolving service and product concerns or questions while... 
    Casual work
    Work at office
    Shift work

    Tokio Marine HCC

    Carmel, IN
    2 days ago
  • Updating database with insurance for various collateral. Ensures delivery of high quality and accurate customer service while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. This position receives inbound... 

    Allied Solutions LLC

    Carmel, IN
    2 days ago
  •  ...compliance and operational efficiency. The ideal candidate will demonstrate strong experience in customer renewals, data analysis, and AI-assisted workflows. This hybrid position requires on-site work for at least three days a week. Competitive salary and extensive benefits... 
    3 days per week

    Hearst Communications, Inc.

    Carmel, IN
    1 day ago
  •  ...difference as part of the world's greatest sports team, apply to join our team today! OVERVIEW: OVERVIEW: The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our... 
    Hourly pay

    DICK'S SPORTING GOODS INC

    Carmel, IN
    16 hours ago
  • $17.05 per hour

    Carmel, IN, United States Job Description Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are... 
    Full time
    Contract work
    For contractors
    Work experience placement
    Local area
    Afternoon shift

    Sherwin-Williams

    Carmel, IN
    4 days ago
  • A leading printing and design company is seeking an Inside Sales and Customer Service Representative in Carmel, Indiana. The ideal candidate will handle customer inquiries, manage orders, and resolve conflicts. A strong background in customer service and the print industry... 

    AlphaGraphics - US605

    Carmel, IN
    16 hours ago
  • Hybrid - Zionsville, Indiana Apr 24, 2026 Pay information not provided Group 1001 is a consumer-centric, technology-driven...  ...valuable assets - our employees. Why This Role Matters: As a Customer Service Specialist, you build trust and confidence with our customers and... 
    Temporary work
    Work at office
    Immediate start

    Dormont Manufacturing Co

    Zionsville, IN
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Specialist - Hybrid. Be the first to apply!