CHG - Consumer Finance and Billing Manager

Consumer Finance & Billing Manager

This is a career role for a highly motivated, analytical, and disciplined financial professional. The Manager oversees the daily operations of consumer credit, billing, and payment processing for a major casino property, ensuring compliance with stringent financial regulations and delivering exceptional service to internal and external guests.

The ideal candidate thrives in a fast-paced environment, exercises excellent judgment under pressure, and is both relentlessly curious and committed to continuous learning. This role requires independence, ownership, and the ability to make time-sensitive credit decisions any time—day or night.

There are no managed employees assigned to this position at this time, but that could change based on circumstances.

Key Responsibilities

• Evaluate, approve, and monitor consumer credit applications for casino guests.
• Make real-time credit decisions 24/7, both on property and remotely.
• Conduct financial analysis using internal tools, external data, and established credit guidelines.
• Maintain accurate credit records and ensure decisions are timely, fair, and compliant.
• Oversee accuracy and timeliness of guest account billing across all channels.
• Resolve discrepancies, research account issues, and ensure resolution is delivered professionally and efficiently.
• Collaborate with internal departments to ensure billing information is correct and properly documented.
• Process and verify wire transfers, electronic payments, and cashier's checks.
• Authenticate financial instruments and validate supporting documentation.
• Ensure all payment activities adhere to company policy and financial controls.
• Maintain strict compliance with all AML and Title 31 regulations.
• Monitor suspicious activity and escalate issues when appropriate.
• Keep current with regulatory updates and ensure internal practices remain compliant.
• Communicate clearly, professionally, and courteously with guests and internal stakeholders.
• Provide concise and accurate explanations of credit and billing decisions.
• Uphold a high level of service aligned with the property's standards.
• Approach challenges with curiosity and resourcefulness.
• Identify root causes, propose solutions, and implement process improvements.
• Continually learn, adapt, and develop new skills to strengthen departmental efficiency.

Required Qualifications

• Nevada residency (must currently reside in Nevada).
• Ability to pass extensive financial and criminal background checks, resulting in gaming licensing in Nevada and other jurisdictions throughout the United States.
• Available 24/7 for time-sensitive credit decision-making.
• Strong English communication skills (in person, phone, email, and text).
• Moderate typing speed and proficient computer navigation skills.
• Working knowledge of the internet and common software applications.
• Demonstrated ability to operate independently without supervision.
• High level of integrity, professionalism, and sound judgment.

Preferred Qualifications

• Experience in consumer credit, casino credit, banking, or financial operations.
• Familiarity with Title 31, AML practices, or other financial compliance frameworks.
• Hospitality or gaming industry experience.
• Exposure to guest-facing financial or service-oriented roles.

Physical Requirements

• No lifting or physical labor required.
• Position is primarily desk-based with extended periods of computer use.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).