Customer Service Representative

Full time

5810

Amsterdam, NY, US

Salary Range: $20.00 To $25.00 Hourly

Supporting a sales team is one thing. Being part of a growing team where your work makes a visible impact every day is something more.

How would you like to be the person everyone relies on to keep quotes moving, orders flowing, customers informed, and opportunities on track?

At Mohawk Lifts, this isn't a typical customer service position. You won't spend your day only doing repetitive data entry, or constantly waiting for instructions. Instead, you'll become a critical part of a growing team, working closely with sales, customers, distributors, service, and operations to help deliver an exceptional customer experience.

This is a role for someone who enjoys solving problems, staying organized, and making things happen. Someone who takes pride in accuracy, thrives in a fast-paced environment, and enjoys being trusted to own their responsibilities.

You'll have the opportunity to:

• Be a key contributor to a growing business

• Work directly with multiple departments across the company

• Build valuable experience in sales operations, customer support, bids, and order management

• Share ideas and help improve processes

• Make a visible impact every day

• Join a stable company that values initiative, accountability, and long-term growth

Since 1981, Mohawk Lifts has built a reputation for manufacturing some of the safest and most durable automotive lifts in the industry. Our products are proudly manufactured in Amsterdam, NY and used throughout North America. We have earned our reputation through quality products, outstanding customer support, and a team committed to doing things the right way.

At Mohawk, we invest in our people. We believe in giving employees ownership, encouraging new ideas, and creating opportunities for professional growth. Your success contributes directly to our success.

Desired Skills & Experience:

• 3+ years of experience in sales support, sales administration, customer service, order management, or a related role

• Experience handling quotes, orders, bids, or customer requests

• Strong Microsoft Office skills, including Excel

• Experience with CRM or ERP systems preferred

• Manufacturing, construction, or industrial industry experience is a plus

• Experience supporting dealer or distributor networks is a plus

Competencies We Value:

• Safety First

• Innovation through Teamwork

• Can-do-Attitude

• Drive for Results

• Supportive

• Respectful

• Customer Satisfaction

Benefits & Perks:

• Competitive hourly pay

• Medical, Dental & Vision Insurance

• Company-paid $50,000 Life Insurance

• Company-paid Long-Term Disability

• 401(k) with up to 4.5% company match

• Annual performance bonus opportunity

• Employee Referral Bonus Program

• Stable, growth-oriented manufacturing environment

Why Join Mohawk:

• High ownership environment, you are trusted to manage your work without micromanagement

• Fast-paced and team-oriented, we solve problems cross-functionally, not in silos

• Clear expectations with room to improve processes and make an impact

• Stable company with long-tenured employees and consistent leadership

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Mohawk Lifts LLC is an Equal Opportunity/Affirmative Action Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, veteran or military status, national origin, age, disability, genetic information, marital status, sexual orientation, or any other status protected by applicable federal, state, or local laws. We take affirmative action in support of our policy to employ and advance in employment individuals who are protected veterans and individuals with disabilities.

Monday - Friday, 8:00AM - 5:00PM