Manager Sr., Destination Experience & Operational Excellence

Overview The Senior Manager, Destination Experience & Operational Excellence is responsible for elevating guest experiences and ensuring operational consistency across all Carnival-owned destinations. This role integrates two core pillars: 1) On-Premise Guest Experience: develop and manage differentiated on-island guest experiences, paid amenities, and product standards; coordinate cross-brand inventory allocation; oversee on-premise (day of call) sales operations; and partner with brands to maximize revenue, exclusivity, and guest satisfaction. 2) Operational Excellence & Standardization: drive the creation, deployment, and governance of standardized operational protocols and HESS systems. This role ensures alignment with corporate standards, regulatory requirements, and brand expectations, while delivering memorable guest experiences and building a cohesive operational culture globally. With cross-functional and cross-destination influence, the Sr. Manager plays a key role in shaping strategic investment roadmaps, optimizing P&L performance, and transforming destination operations for long-term scalability. Essential Functions: Guest Experience Standards & Paid On-Premise Product Leadership Establish and maintain brand standards for paid experiences, amenities, FF&E, service levels, and product definitions across all corporate destinations. Ensure differentiation and elevated service delivery when competitor brands call on the same day. Guide local teams to execute consistent, high-quality guest experiences aligned with brand expectations and corporate safety requirements. Cross-Brand Coordination & On-Premise (day of call) Sales Optimization Manage allocations and reallocation processes across brands for on-premise paid experiences. Oversee on-island sales operations, ensuring alignment with pre-booked Shorex products and maximizing conversion and utilization. Use analytical insights to support inventory decisions. Investment Planning, Capex Management & Project Delivery Work with Port Directors, Brand teams, and General Managers to define investment roadmaps and capacity expansion opportunities. Build business cases and project manage approved investments from planning through deployment, including guest communications and go-live coordination. Operational Standardization & Policy Governance Develop, implement, and enforce standardized operational guidelines for guest activities, general procedures, and destination-wide operations. Deploy and maintain a central platform for policies, procedures, and compliance documentation across all corporate destinations. Safety Systems, HESS-MS & Compliance Conduct regular audits of HESS procedures, product safety, facility compliance, and guest experience. Maintain and enhance a standardized HESS Management System and ensure adherence to brand and regulatory standards. Provide training and tools that support safe operations and a culture of accountability. Knowledge, Skills, and Abilities Bachelor's Degree in Business Administration, Hospitality and Tourism Management, Data Analytics, Business Intelligence, Economics, Finance. Master's Degree is a plus. 7-10 years of destinations operations and revenue management, cruise industry experience, analytics and strategic insights. Qualifications Knowledge of Microsoft Office (PowerPoint, Excel, Power BI) including email tools. Understanding of data analytics with strong data modelling and forecasting skills. Proven experience in managing projects and multiple stakeholders within a corporate environment. Ability to partner with various leadership levels and collaborate with remote employees. Experience with tour operations or cruise/hospitality sectors. Strong attention to detail and commitment to maintaining high guest experience standards. Strong communication, organizational and management skills to drive the vision across different groups. Physical Demands, Travel & Work Conditions Physical Demands: Requires regular movement throughout company facilities. Travel: More than 50% non-shipboard travel likely. Work Conditions: Work may require inside and/or outside work with exposure to changing climate and/or operating machinery. This position is classified as in-office. It requires working from a designated Carnival office in South Florida Monday through Thursday each week. Friday work from home may be possible. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package includes base salary plus an annual cash bonus program for non-sales roles and an incentive plan for sales roles. Directors and above may be eligible for Carnival’s discretionary equity incentive plan. Benefits include: Health Benefits: Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Company-paid term life insurance and disability coverage Financial Benefits: 401(k) plan with company match Employee Stock Purchase plan Paid Time Off: Holidays, Vacation Time, Sick Time details as provided Other Benefits: Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Tuition reimbursement and development resources On-site fitness center at our Miami campus

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About Us Carnival Corporation & plc is the world’s largest leisure travel company, delivering unforgettable happiness to guests through a diverse portfolio of cruise brands and island destinations. Brands include Carnival Cruise Line, Holland America Line, Princess Cruises, Seabourn, P&O Cruises, Cunard, AIDA, and Costa Cruises. Join us for a career that offers growth and the opportunity to be part of a global community that makes a difference. We are committed to ethical and compliant culture, with integrity, honesty, and respectful treatment of others, and we encourage speaking up when concerns arise. Carnival Corporation & plc and Carnival Cruise Line are equal employment opportunity/affirmative action employers. We do not discriminate on any protected basis. #J-18808-Ljbffr CARNIVAL CRUISE LINES