Busperson - Earl Grey Cafe - Reserve

Busperson

The Busperson plays a key role in delivering an exceptional dining experience by supporting servers, maintaining table cleanliness and readiness, and ensuring dining areas meet the highest standards of service and presentation. This position assists with resetting tables, replenishing service items, clearing dishware, maintaining beverage stations, and attending to guest needs such as water, coffee, tea, and soft drinks—all in alignment with the luxury standards of the hotel. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

Responsibilities include, but are not limited, to the following:

• Maintain guest focus at all times and provide courteous assistance with beverages such as water, coffee, tea, and soft drinks.
• Assist servers with guest needs, table maintenance, and station support.
• Quickly and properly set and reset tables according to department standards.
• Organize, clean, and maintain dining areas, beverage stations, side stations, and storage areas.
• Restock dishes, silverware, linen, and other service items throughout the shift to ensure smooth operations.
• Carry trays, dishes, glassware, tablecloths, and napkins to the kitchen.
• Break down and properly store soiled linen and dirty dishware in designated racks or bins.
• Deposit trash and scrap food into appropriate containers; maintain cleanliness of floor areas under and around tables.
• Follow directions carefully and ask for clarification when needed.
• Complete all reasonable requests made by management within capabilities.
• Perform assigned side work, restock supplies, and maintain service areas throughout the shift.
• Ensure personal appearance meets luxury hotel standards—neat, clean, and well ‑ groomed at all times.

The physical demands described here reflect the essential functions of this position. In compliance with the Americans with Disabilities Act (ADA) and Nevada Revised Statutes (NRS) 613.330, reasonable accommodations will be provided to qualified individuals with disabilities.

Work is performed in a (type of location, i.e., office, kitchen, restaurant, casino, etc.) environment and in other locations throughout the property. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases too loud. Additionally, smoking is permitted in casino areas consistent with Nevada state regulations, which are followed by the employer.

• Interacts with management, fellow Associates and/or guests.
• Ability to verbally communicate effectively with guests and coworkers
• Ability to stand and walk for extended periods (five hours or more).
• Ability to lift and carry trays up to 30 lbs.
• Comfortable working in a fast-paced, upscale environment.
• Requires transporting, pushing, pulling, and maneuvering items weighing up to 40 lbs.
• Requires eye/hand coordination.
• May require use of standard office equipment. (Micros System)
• May require basic math with the ability to distinguish letters, numbers and symbols.
• Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
• Exposure to cleaning chemicals