Client Service/Technical Assistant

Job Description

Job Description

Coleman Information Technology Group, Inc. is looking for a new Client Service/Technical Assistant team member with competent to proficient IT skills to join our team. This is a unique opportunity for the right person to strengthen his or her IT, and client support skills. The person in this position acts as a primary point of contact for our clients, documenting and responding to incoming technical support requests while simultaneously training and improving IT skills to prepare for moving toward greater challenges and responsibilities on our team. To be successful in this position, the candidate needs to be a high-energy individual, a people person and passionate about learning more about the Information Technology field. This position will help identify user problems and learn to work within our structured problem management and resolution process to remediate issues, while working with other resources and vendors to deliver effective support services.

This is a full time field position with both technical, client service and administrative responsibilities. Candidates must be energetic and focused and have a strong motivation to learn. Strong communications skills (verbally and written) and the ability to interact well with all types of people/personalities, and a strong work ethic are crucial. This position requires dedication, persistence, follow-up, effective utilization of provided resources, and great communication skills. The candidate must be highly motivated, well organized, and a self-starter with the ability to multitask, solve problems, and work independently with minimal supervision.

Client Services Responsibilities:

• Fielding customer calls
• Creating tickets, and updating client information
• Coordinating the Calendaring of the services we deliver to clients 
• Office event coordination
• Assisting with ordering and inventory management
• Assist in providing timely responses to customer requests.
• Shipping, receiving and prepping equipment for delivery.
• Customer follow-ups
• Billing prep and other misc. administrative duties
• Coordinating and supplying light office maintenance and cleanliness

Technical Responsibilities: 

• Triage, resolve and/or escalate client support requests including problem identification and resolution.
• Triage and troubleshooting customer network and computing issues.
• Create and update client system documentation.
• Prepping equipment for configuration, delivery, and installation.
• Assist in administration of warranties & returns.

Qualifications:

• The ability to learn quickly and adapt to changing requirements.
• The ability to take direction and learn methods and best practices. 
• Demonstrated knowledge and experience dealing with the public and providing customer service and support.
• Functional knowledge of business and office software applications and computer systems.
• Some experience with the configuring and repair of computer devices, software and related services. 
• Valid driver's license, proof of insurance and reliable transportation

 

Compensation:

• Salary TBD - based on experience and qualifications.
• Generous Health & Dental Benefits