Manager, ED

Get to know Summit Pacific Medical Center: Your trusted partner in Health and Wellness, Summit Pacific is a vibrant and expanding public hospital district that operates a Critical Access Hospital with a Level IV trauma designation, three rural healthcare clinics, and a seven-day-a-week urgent care clinic. Our vision is “Through Summit Care, we will build the healthiest community in the Nation.” Our hospital is unique due to its size and accessibility. We pride ourselves on our ability to give patients quick access to a provider. Critical Access Hospital 24/7 Emergency Department Level II Cardiac Center Level III Stroke Center Level IV Trauma Care To learn more about Summit Pacific, visit Pay Range (depending on experience): $57.42 - $89.06 . Job Summary This position is responsible for developing, organizing, planning, leading, and directing clinical and management activities for the Emergency Department, in accordance with hospital policies and procedures. Accountable for daily operations and oversight of nursing practice and patient care delivery. Participates as a member of the health care team in maintaining continuity and quality of patient care. Contributes to organizational operations and supports the mission by fostering interdepartmental communication/collaboration. Demonstrates a high level of ability in leadership, supervisory skills, problem solving, patient advocacy and public relations. Job Specific Duties and Responsibilities 1. Manages and evaluates the clinical operations, programs and resources of the assigned clinical areas to assure the safe and appropriate delivery of care. 2. Ensures that all activities are conducted in a timely and cost-effective manner and in compliance with organizational values, professional standards, internal policies and applicable regulatory requirements. 3. Participates in the development of and implements new clinical systems, programs and policies to enhance existing services and raise the standard of care for the patient population served. 4. Oversees the resolution of daily clinical administrative and operational issues. Rotates Administrator On Call duty. 5. Ensures all aspects of clinical operations are conducted and documented in compliance with relevant internal policies, standards, procedures, and applicable regulatory and accrediting body requirements. 6. Participates in annual budget process, reviews revenues and expenses, completes Departmental Operating Reports (DOR) on a monthly basis. 7. Participates, as a key member of the management team for the assigned clinical function, in the development of strategies, initiatives and programs addressing matters such as: provision of new services or programs, standardization of procedures across the organization, maximizing resources, improving cost-effectiveness of clinical services provided, enhancing patient outcomes, satisfaction and other issues of similar complexity and consequence. 8. Collaborates with other departments such as pharmacy, ambulatory clinics and outpatient procedure unit to ensure timely outpatient services are available. 9. Assists as needed in the Emergency Department. Acts as a resource during times of high volume or acuity working with the Emergency Department charge nurse to ensure safe quality care is always provided. 10. Assumes authority and responsibility for hospital operations in the absence of Director of Nursing Services and Chief Nursing Officer. 11. Co-leads Unit Based Team and Staffing Committee for unit. 12. Engages with both internal and external partners to advance the Summit Pacific mission and vision. Participates in professional groups/associations. Participates in or leads work groups, projects and committees as assigned. 13. Performs special projects and other related duties as assigned. Essential Job Functions Leadership Responsibilities - Manager 1. *Builds and Maintains Relationships Actively gets to know direct-reports and peers. Customizes interactions to meet the needs of different groups. Demonstrates the ability to build alignment and commitment within and across functions to achieve common goals; encourages others to work collaboratively. Surfaces and resolves conflicts in a timely and constructive manner; seeks to understand others’ points of view. 2. *Communicates a Compelling Vision and Direction Engages staff to understand and support the SPMC mission and vision; ignites the passion of individual team members to advance the vision. Effectively uses a variety of tools to motivate and inspire action. 3. *Demonstrates Effective Management Skills Accurately and timely executes managerial tasks, such as: Manages financial resources effectively. Maintains equipment and physical space. Manages department to meet service and performance expectations. Maintains appropriate staffing levels and competency of staff. Monitors and manages staff performance, satisfaction and engagement. Maintains accurate and complete paper and electronic records. Initiates actions to improve data integrity and standardization of processes. Develops and monitors department performance indicators; provides regular reports to leadership. Develops/recommends strategies to address areas of concern. Ensures compliance with regulatory requirements and federal, state and local laws. 4. *Develops Self and Others Pursues personal and professional development. Maintains professional skills and awareness of regulatory changes, compliance issues, innovations and developments through research and training/continuing education opportunities. Serves as a professional resource and subject matter expert. Reflects on successes and failures and applies lessons learned. Trains, develops, and guides employees; provides honest and clear feedback regarding strengths, weaknesses and areas for development. Encourages employees to reflect on their successes and failures and identify lessons learned. 5. *Drives Results Ensures team understanding of roles and accountabilities; aligns efforts; monitors, recognizes & rewards progress. Translates ideas into concrete actions; inspires followers; mobilizes resources; anticipates potential problems and develops contingency plans to overcome them. Works across organizational boundaries to achieve desired results; concentrates on outcomes rather than activities; delivers measurable results, on time and within budget. 6. *Fosters an Environment of Trust and Integrity Consistently behaves in a respectful, open, fair, and objective manner. Takes others perspectives and emotions into account. Honors confidentiality; effectively manages triangulation. Follows through on commitments. Leads by example. 7. *Leads Innovation Applies research, benchmarks, and creativity to identify and implement departmental innovations. 8. *Manages Change Recognizes and responds promptly to changes in workload or circumstance, adjusting assignments or workflow as necessary to achieve optimal productivity and efficiency Demonstrates tolerance and adaptability when dealing with ambiguous situations. Applies basic change management concepts to engage direct reports in understanding and adopting change. 9. *Thinks Strategically Actively participates in strategic planning activities. Develops departmental plans and strategies to address current and future challenges and opportunities. Educates and involves direct reports in strategic planning. Organizational Responsibilities In addition to the duties and responsibilities listed above, leaders are expected to support and uphold the Summit Pacific mission, vision and values; comply with policies, procedures, and regulatory requirements; and conduct themselves in an ethical, professional, respectful, and collaborative manner. Required Education and Experience • Bachelor’s degree in Nursing (BSN). An equivalent combination of education and experience in a setting that demonstrates attainment of the requisite job knowledge/abilities may substitute, pending confirmation of BSN in progress. • Three (3) years of recent nursing experience in a hospital setting. • Three (3) years as a charge nurse/supervisor or one (1) year of management experience. • Emergency Department or Critical Care experience, preferred. Required Licenses, Certifications and/or Registrations 1. Current and unrestricted Registered Nurse license in WA State 2. Current Basic Life Support (BLS), Advanced Cardiovascular Life Support (ACLS) and Pediatric Advanced Life Support (PALS) certifications. 3. Trauma Nurse Core Course (TNCC) certification, preferred. 4. National certification, preferred (CEN, CCRN, CMSRN) Required Knowledge, Skills, Abilities 1. Knowledge of practice management/clinic administration and operations, and patient/customer relations. 2. Knowledge of population health and care coordination/care management strategies and practices. 3. Knowledge of nursing principles and procedures; knowledge and skill in techniques of good patient care. 4. Proficient in the use of current technology, including Microsoft Office products. Ability to learn and effectively use electronic medical records and other systems and equipment. 5. Professional and effective written and verbal communication skills. Ability to identify and employ communication strategies appropriate to the audience. Ability to maintain accurate documentation and records in a timely manner. 6. Strong data analytics and reporting skills. 7. Demonstrated skill in process improvement, planning, organizing, and change management. 8. Knowledge of the Patient Centered Medical Home practice model. 9. Ability to cultivate effective partnerships and work in collaboration with providers, other health care professionals, staff, patients and community members. 10. Strong leadership, facilitation, delegation, and coaching skills. 11. Ability to work independently performing a wide variety of assignments that require the use of independent judgment, systems-thinking, problem-solving, organization, and prioritization skills. Physical Requirements Never = 0% of time Seldom = 1-10% Occasional = 10-30% Frequent = 30-70% Constant = over 70% Lifting <10 lbs X Lifting 10-35 lbs X Lifting >35 lbs X Carrying <10 lbs X Carrying 10-35 lbs X Carrying >35 lbs X Pushing/Pulling 0-35 lbs X Sitting X Standing X Walking X Bending/Stooping X Crouching X Exposure to BBP X Vision Within normal range with or without corrective devices Hearing Within normal range with or without corrective devices. Speech Within normal range with or without corrective devices. FTE: 1 Work Shift: Exempt Staff Working Location: Elma, Washington Benefits: Our uniquely designed benefits are here to support you and your family in staying well, growing professionally and achieving financial security! We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities. Benefits offered by SPMC: Competitive Compensation Medical Prescription Dental (including Orthodontia) Vision Healthcare FSA and daycare FSA Daycare subsidized benefit Life Insurance Accidental Death and Dismemberment (AD&D) Short- and long-term disability Generous employer 403b match contributions for retirement 457 retirement account for additional funds Employee Assistance Program (EAP) Tuition reimbursement Smoking Cessation Assistance Employee Wellness Program Employee Committees to participate in such as Spirit Team Beautiful on-site gym for employees Instructor led fitness classes for employees, including Yoga, Kettlebells and Bootcamps Walking trails on site Additional Information: Summit Pacific is a vibrant and expanding nonprofit public hospital district serving east Grays Harbor County, Washington. Founded in 1982, Summit Pacific now operates three locations comprised of a critical access hospital, primary care clinics, an urgent care clinic and range of ancillary and specialty services. Far enough to have privacy and enjoy the small-town lifestyle, yet close enough to have the benefits of the city. There are many year-round recreational activities in and around Grays Harbor such as: Hiking/ walking trails – whether you’re looking for short easy walking trails or long hikes you can find many trails located either on site or just miles from Summit Pacific. There are many great hiking trails about an hour away at the Quinault Rainforest which is also the home of some of the largest trees in the world! Kayaking – There are many areas that are easily accessible and have beautiful views. Nature viewing – Multiple whale watching towers and tours, state parks, Olympic Game Farm (where you can feed the animals straight from your car) Fishing & Hunting – If you’re looking for areas to hunt/ fish or looking for guided tours this is a great area! Westport is just 42 miles away with many opportunities to catch or buy fresh fish off the docks! Other activities – Multiple museums, winery, arcades, rentable mopeds, Seabrook (vacation beach town), many areas to surf for experienced surfers and surfing lessons for those who want to learn. Nearby colleges – Grays Harbor College is a community college located in Aberdeen with other community colleges located in surrounding areas, as well as some state colleges and universities in other areas of WA state. Summit Pacific Medical Center is an equal opportunity provider and employer that is committed to a policy of non-discrimination on the basis of race, sex, age, religion, color, national origin, ancestry, disability, marital status, arrest and court record, sexual orientation, and status as a covered veteran. This policy covers admission and access to, and participation in, treatment and employment in the hospital’s programs, activities, services, and employment. This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA). For further information on E-Verify contact DHS at View phone number on click.appcast.io. Get to know Summit Pacific Medical Center: Your trusted partner in Health and Wellness, Summit Pacific is a vibrant and expanding public hospital district that operates a Critical Access Hospital with a Level IV trauma designation, three rural healthcare clinics, and a seven-day-a-week urgent care clinic. Our vision is “Through Summit Care, we will build the healthiest community in the Nation.” Our hospital is unique due to its size and accessibility. We pride ourselves on our ability to give patients quick access to a provider. Critical Access Hospital 24/7 Emergency Department Level II Cardiac Center Level III Stroke Center Level IV Trauma Care To learn more about Summit Pacific, visit Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!