Care Navigator (Inbound)

Care Navigator Role at Upperline Health

Upperline Health is the nation's largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.

Upperline Health providers coordinate patients' care among a team of specialists physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients' immediate and long-term health needs.

Upperline Health is seeking Care Navigators with prior healthcare experience, to support a team of clinicians in delivering complex plans of care in accordance with the patient's health status and overall goals and values. This individual will be responsible for providing all telephonic and back-office support required by the team of clinicians. In this role, you will provide remote critical support activities to coordinate care delivery for Upperline Plus patients. This includes a range of clinical support and administrative tasks such as telephonic coordination of care to Upperline Plus patients and families, scheduling in-home, clinic, and telehealth patient visits for clinicians, managing patient care referrals and orders to completion, coordination of preventative care needs, and other tasks as assigned. Ideal candidates will have experience identifying and coordinating the needs of patients with multiple chronic conditions and supporting clinicians to help them operate as efficiently as possible. Responsibilities will be highly varied, and appropriate candidates will be multitalented, flexible problem solvers who are eager to tackle complex problems and tasks with a strong focus on customer service excellence. As Upperline continues to expand, this individual will be able to explore a wide range of career opportunities within the company.

Ideal candidates will have experience working with the older adult population. Most importantly, candidates must demonstrate compassion for patient needs, pay great attention to detail and thrive in a collaborative environment.

What You'll Do:

• Conduct telephonic communication with Upperline patients and their families, including triaging incoming calls and initiating proactive outreach calls at the request of Upperline clinicians.
• Develop, implement, and manage patient care plans, while collaborating with patients monthly to establish and work toward individual health goals.
• Provide care coordination by acting as a liaison between patients, their families, and providers, ensuring clear and timely communication across the care team.
• Advocate for the patient's needs by providing education and resources while helping them navigate the healthcare system.
• Communicate and refer to support staff based on the patient's needs.
• Various clinical and administrative tasks including scheduling in home, clinic, and telehealth patient visits.
• Participation in weekly interdisciplinary team meetings.
• Other related duties as deemed necessary by Upperline Health.

Qualifications of the Care Navigator:

• Associates degree or higher education
• Additional education/certification as a BSW, CNA, LPN, or MA highly required
• Candidates should be excited and energized by the prospect of working collaboratively as part of an innovative team
• Prior healthcare experience, ideally serving chronically ill patients, required
• Bilingual English/Spanish is preferred
• Strong customer-service orientation
• Exceptional organizational skills and ability to multi-task
• Self-starter with an entrepreneurial spirit and demonstrated problem solving skills
• Strong writing, Word, Excel, and database management skills
• Extremely strong work ethic

Benefits: Competitive benefit options include comprehensive medical, dental and vision plans, 401K (matching), PTO and parental leave.

Compensation: Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience

Job Type: Full-time

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.