Operational Initiative Specialist - Healthcare Operations & Compliance - Nashville (Hybrid)

About the Role The Operational Initiatives Specialist supports the planning, execution, and sustainment of operational programs and initiatives across a multi‑site clinic network. This exempt role uses independent judgment and discretion to advise stakeholders and drive consistent operational execution across markets. What You'll Do Support and contribute to cross‑functional operational initiatives by independently managing assigned workstreams, timelines, and deliverables. Exercise judgment in prioritizing tasks, identifying risks, and escalating issues to keep initiatives on track and aligned with organizational objectives. Partner with internal stakeholders across operations, clinical leadership, IT, strategy, and project management to support initiative planning and execution. Communicate proactively with stakeholders by providing updates, synthesizing feedback, and supporting alignment across markets and operational programs. Assist in the development, analysis, tracking, and reporting of key performance indicators (KPIs) to evaluate operational effectiveness and program impact. Support change management activities, including training strategy, process documentation, adoption support, and end‑user enablement. Provide consultative and hands‑on operational support to markets as needed, including occasional on‑site assistance to facilitate implementation and adoption. Support enterprise‑wide operational programs such as the Patient Outreach Program, Standard Operating Procedures (SOPs), Net Promoter Score (NPS)/Patient Satisfaction Program, and other initiatives as assigned. Maintain and update the ABC accreditation master site binder, ensuring all documentation reflects current accreditation standards and applicable state regulatory requirements. Monitor and track changes to accreditation and state regulations, proactively incorporating updates into site binders and communicating necessary changes to appropriate team members. Collaborate with cross‑functional partners to maintain and update Power BI dashboards and operational reports, ensuring data accuracy and usability. Serve as a central coordination point for documentation, communication, and planning efforts related to operational initiatives and integrations. Collaborate closely with strategy and project management teams to align initiatives with organizational priorities and operational standards. Perform other duties as assigned, consistent with the scope and level of this exempt role. Qualifications Demonstrated ability to work independently and exercise sound judgment in managing priorities and operational support activities. Strong organizational and analytical skills; ability to manage multiple initiatives simultaneously. Excellent verbal and written communication skills, with the ability to communicate effectively across levels and functions. Customer‑service oriented with a collaborative, solutions‑focused mindset. Detail‑oriented with a strong focus on accuracy, consistency, and quality execution. Proficiency in data analysis, reporting tools, and dashboards (e.g., Power BI) preferred. Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook). Ability and willingness to travel occasionally to support operational needs. Strong patient‑first mindset and commitment to service; servant‑leadership style with a collaborative, team‑oriented approach. High level of integrity and ethical conduct; results‑driven, growth‑oriented, and organized; analytical problem‑solver with strong attention to detail. Required Education and Experience Bachelor’s degree required. Experience supporting operations in a multi‑site patient‑care, healthcare services, or similarly complex environment preferred. Experience in Orthotics and/or Prosthetics (O&P) strongly preferred. Benefits Competitive Compensation Package Medical, Dental, and Vision Benefits 401(k) Retirement Plan with employer matching contribution 9 paid holidays 13 vacation days, birthday and two volunteer days 8 sick days within the first year of employment Paid Parental Bonding Equal Opportunity Employer We are an equal opportunity employer and commit to providing equal employment opportunities to all applicants. We prohibit discrimination based on the criteria listed above and comply with all applicable laws and regulations. #J-18808-Ljbffr Össur