Customer Service

Job Description

Job Description

Customer Service Rep | $20.00 / hr | Mon to Fri 8:00 to 5:00

What Matters Most

• Competitive Pay of $20.000 per hour
• Schedule: Monday–Friday, 8:00 am to 5:00 pm
• Location: Mount Airy, NC
• Temporary-to-hire opportunity with career growth and stability
• Weekly Pay with direct deposit or pay card
• When you work through The Reserves Network , you are eligible to enroll in dental, vision and medical insurance as well as 401K, direct deposit and our referral bonus program

Job Description

As a Customer Service Representative you will provide support to the company’s customers for inquires about products, orders and complaints that represent the company in a professional manner in accordance with established regulations and guidelines.

Responsibilities:

• Receive and process orders from customers
• Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms or into systems and verify customer order information for correctness
• Review orders for completeness and forward incomplete orders for further processing
• May be required to set-up new product items or new customer accounts.
• Provide information through systems to prepare and ship orders to designated customers.
• Handle of freight traffic control, such as normal and special scheduling to customers and several warehouses, rate quotes, damage and delivery claims/issues
• Ensure that customer inquiries or complaints are resolved at first point of contact, unless specialized knowledge or further investigation is required
• Assess inquiries, requests and complaints; provide information about products or services, receiving or entering orders, cancelling accounts or obtaining details of complaints;
• Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken in the appropriate system (CRM/ERP)
• Ensure that appropriate changes were made to resolve customers' problems.
• Notify customers of claim/complaint investigation results or any planned actions/adjustments ; and refer unresolved customer grievances to designated departments for further investigation.
• Receive and process payments made and resolving inquiries within established processes.
• Perform general administrative support duties to ensure the smooth flow of work within the department and/or plant.

Qualifications and Requirements:

• High school diploma or GED
• Minimum of 2 years customer service or order entry experience
• Ability to perform math calculations including fractions and decimals
• Customer Relationship Management (CRM), Office Suite software, Enterprise Resource Planning (ERP) experience required

Benefits and Perks:

• $20.00 per hour
• Medical Benefits
• Training & Growth

Your New Organization:

Our partner for over 60 years has reimagined the development of their products to meet or exceed their customers needs. With the highest quality materials and a robust commitment to training and support, they are proud to be full-service partners to customers around the globe.

Your Career Partner:

The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.

The base pay range for this position is $20.00 excluding benefits, bonuses, or other compensation. Your final compensation will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future growth.