Medical Screener - Reception Technician (Customer Service)

Overview Responsible for greeting donors at the plasma collection center and conducting registration procedures to verify donor suitability for the plasma pheresis process. Responsibilities In compliance with Standard Operating Procedures (SOPs), assist qualified donors in completing the screening process. The screening procedures include, but are not limited to: assessing the self-administered health history, answering basic medical questions related to the donation process, referring donors to medical staff when appropriate, and performing health screening procedures such as blood pressure, pulse, weight, and temperature. Perform finger stick to obtain sample to determine donor hematocrit and total protein levels. Upon completion of appropriate training, educate new donors on the use of therapeutic products made from donated plasma. Explain the screening process, health screening tests performed, appointment system, donation policies, proper nutrition, and any other information pertinent to the donor. Ensure that all donor questions are answered timely, accurately, and professionally. May be involved in registering applicants and transfer donors based upon completion of appropriate training and operational needs of the center. May answer the telephone and respond to callers or transfer calls to the appropriate staff member. Maintain alertness to any reaction by a donor during or after the pheresis process and notify appropriate staff. Alert Group Leader or Supervisor of donor flow issues. Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. Understand policies and procedures associated with hyperimmune programs at the center, if applicable. Maintain a clean, efficient work environment and ensure sufficient operating supplies and forms are available as needed. Follow Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promote safety in all actions. Maintain confidentiality of all personnel, donor, and center information. May be cross-trained in other areas to meet business needs. Bilingual skills may be required, at the organization’s discretion, to meet business needs. Perform other job-related duties as assigned. Education High school diploma or equivalent required Experience Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment, or equivalent combination of education and experience Must be able to perform basic math calculations Working Conditions Ability to understand, remember, and apply oral and written instructions Ability to understand and follow basic instructions and guidelines Must be able to see and speak with customers and observe equipment operation Occasionally stand and walk for up to 100% of the time Reach, bend, kneel, and maintain a high level of manual dexterity Occasionally lift and carry up to 25 pounds Fast-paced environment with frequent interruptions Exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens Required to wear Personal Protective Equipment in specific tasks or areas May be required to work overtime and extended hours to support center operational needs Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications. About CSL Plasma CSL Plasma operates one of the world’s largest plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL to manufacture lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL, headquartered in Melbourne, Australia, employs 29,000+ people. Learn more about CSL Plasma here and CSL, CSL Behring, CSL Seqirus and CSL Vifor here Benefits CSL Plasma offers benefits for this full-time position, including health care benefits, life insurance, short- and long-term disability, a 401(k) Savings Program, Paid Time Off (PTO), and paid holidays. Details vary by location and employment terms. #J-18808-Ljbffr CSL