Financial Services Rep II — Grow Members’ Finances

Job Category Retail Banking Employee Type Regular Full Time Required Degree High school Manage Others No Join Our Team Summary The Financial Services Representative II builds and strengthens member relationships and introduces members to new, more efficient ways of banking online, the mobile app, and ATMs in person and virtually. The Financial Services Representative learns members’ personal financial goals and recommends tailored solutions to meet their needs. Education and/or Experience High School degree or GED required; Bachelor’s in Business in lieu of experience will be considered Minimum two years of general work experience, customer service, call center, sales and a minimum of one year branch experience required Commissioned notary or can successfully obtain a notary commission in the state where you work within six months of starting in the role required Banking products, cross-selling, member onboarding, new account openings, retail banking, banking software experience preferred Job Responsibilities Works closely with new and existing members to understand their financial needs and deepen relationships Processes routine and complex financial transactions for members quickly and accurately (including deposits and withdrawals, loan payments, cashier’s checks, IRA) in compliance with regulations and guidelines Provides recommendations and assists members with a wide array of financial solutions to satisfy their spending, saving, borrowing, and investing needs Educate members to bank more efficiently using the web, mobile, and ATM Participate in offsite membership development activities such as events and visits to businesses to promote membership Uncover members’ financial goals and introduce members to internal business specialists to help meet their financial goals Leverage phone and e-mail to perform regular member outreach, including outbound sales, follow-ups on pending recommendations and services, and proactive check-ins; maximize the effectiveness of these calls through appropriate planning and prioritization May handle escalated member issues Perform other duties as needed upon request by immediate supervisor Benefits of Joining the Teachers Team We provide a competitive compensation and benefits package that includes, but is not limited to: This position is eligible for our quarterly retail performance incentive program. Employees in non-commission roles may also receive an annual discretionary bonus Paid time off for vacation, personal days, and holidays 401(k) company contribution Teachers pays 100% of Dental & Vision premium Tuition reimbursement is offered to full-time employees Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers The good faith range for this position is $24.00 to $26.50 an hour. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law. All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. #J-18808-Ljbffr Teachers-Federal-Credit-Union