Personal Lines Account Manager

We are seeking a motivated and ambitious Personal Lines Account Manager to join our team in Waller, TX. Responsibilities Proactively manage an assigned book of business acting as the primary client relationship manager with responsibility for overall account servicing and maintenance. Handle inquiries regarding insurance coverages, policy changes and general insurance questions as related to lines of business. Handle billing, service and endorsement requests and process necessary paperwork associated with requests. Act as liaison between customer and carrier, working closely with both to ensure a mutually beneficial relationship. Handle renewal/expiration list for assigned book of business, reviewing loss information, obtaining updated information, renewal applications, and negotiating renewal pricing when necessary. Maintain knowledge of all company systems and offerings. Qualifications Minimum High School degree. 3+ years of experience in customer service and/or sales in the p&c insurance industry. Strong interpersonal skills and ability to effectively communicate via phone or email. Superior listening skills and ability to probe customer needs and opportunities through question-based selling and retention techniques. Self-directed with good decision making and time management skills. Proficient PC skills; knowledge of insurance software including AMS360. Benefits Company‑Paid Life Insurance, Long‑Term and Short‑Term Disability. Medical, Dental, Vision and FSA/HSA plans. 401(k) with company match. Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity, Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits. Generous PTO. The Hilb Group is an equal‑opportunity employer, actively supporting and complying with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. We also maintain a zero‑tolerance policy for all forms of harassment in violation of federal, state, and local laws. #J-18808-Ljbffr ISB ISB Insurance Services