Customer Service Rep 1

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Customer Service Rep 1 Member Services Full Time Los Angeles, CA, US 5 days ago Requisition ID: 1236 Salary Range: $21.67 To $21.67 Hourly Union role Strong Communication, both verbal and written Exceptional interpersonal and rapport building skills Patience, empathy and professionalism Effective time management, prioritization and multitasking skills Adaptability and flexibility Comfortable working in fast-paced environments Basic computer skills, including data entry, website navigation and other software Phone skill, including familiarity with complex or multi-line phone systems 1 year Call Center Experience Bilingual in English and Spanish Handles telephone and face-to-face customer contact at reception desk Provide accurate, satisfactory answers to the queries and concerns De‑escalate situations involving dissatisfied customers, offering patient assistance and support Review customer or client accounts, providing updates and information Maintain client and member confidentiality Mail handling & other clerical duties Other duties as assigned Preferred Qualifications Experience within a Third-Party Administrator #J-18808-Ljbffr WPAS