Client Success Associate
Botsplash
Client Success Associate
US - Charlotte
Business Team
Full time
Salary
Job Description
We are seeking a passionate, driven, and customer-focused Client Success Associate to join our growing team. Botsplash partners with clients across the lending, fintech, and automotive industries, helping them deliver best-in-class digital engagement experiences.
The ideal candidate is someone who genuinely enjoys working with customers, thrives on solving problems, and is motivated to uncover opportunities that help clients grow. This role will play a key part in building strong, long-term relationships by serving as a trusted point of contact, guiding customers through platform best practices, and helping resolve issues alongside our internal teams.
If you're enthusiastic about technology, energized by client interaction, and excited to make an impact, we'd love to meet you.
Responsibilities
- Guide new customers through implementation and training, ensuring their success with Botsplash
- Ability to act as a consultant, provide tailored solutions, and handle conflict resolution.
- Attend weekly client calls and review performance metrics
- Act as the voice of the customer by relaying feedback and pain points
- Create reports to show progress and inform strategy.
- Monitor customer health and progress, identify risks of churn
- Manage support inquiries and tickets
- Work closely with the Dev/Product team to prepare a roadmap
- Understand and implement client API integrations and assist with API integration projects
- Look for opportunities for account growth through upselling or cross-selling.
Requirements
- Hands on with technology change requests and system setup
- Strong verbal and written communication skills
- Strong research and analytical skills and problem-solving ability
- Must be responsive, pro-active, enthusiastic, and adaptable
- Genuine interest in technology and business with the desire to learn more
- Previous internship experience in related role is a plus
Benefits
- Medical, Dental, Vision and Life Insurance
- Training and Education Allowance
- Paid time off
- Company observed Federal Holidays
- 401K plan with matching
About Botsplash
At Botsplash, our goal is to help our enterprise clients "Be Where Their Customers Are". Our Software-as-a-Service platform helps businesses manage conversations and engagements with their customers across multiple digital channels SMS, Website Chat, Facebook, Video and others. We are a bootstrapped, profitable company and located in the Charlotte, NC area. Our clients are in Fintech, Lending, Insurance, Education and Auto industries.
BotsplashVacancy posted 6 days ago
Similar jobs that could be interesting for youBased on the Client Success Associate in Charlotte, NC vacancy
- ...collaborative, and performance-driven. We empower our team to build meaningful client relationships, expand business opportunities, and grow long-term careers. We’re seeking an Associate, Client Success to join our team. This role blends client relationship management,...Suggested
$16 per hour
...Work is what we do, not where we do it. We're hiring Client Experience Associates to join our team! Your Role Watch first: A Day in... ...treated with dignity and respect, promoted on their merits, and placed in positions to contribute to our future success....SuggestedWork at officeRemote workWork from homeShift work- ...or internet chat. Conducting periodic and regular surveys of clients to determine satisfaction and opportunities to advise on other... ...is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our...SuggestedFull timeContract work
- ...assistance, and providing a consistent and effective level of client servicing when the Financial Advisor is unavailable. Essential... ...fulfillment. 8. Ensure new business paperwork is accurately successfully submitted. This includes preparing forms to be presented to...SuggestedSecond jobWork at officeMonday to Friday
- ...Job Description Help clients succeed by delivering fast, accurate support and thoughtful... ...to grow. As a Client Service Associate in Client Service, you support a portfolio... ...global workforce are directly linked to our success. We are an equal opportunity employer...SuggestedWork experience placementWork at office
JPMorgan Chase & Co.
Charlotte, NC13 days ago $37k - $41k
...If you're passionate about motivating others and driving team success, we'd love to hear from you. Job Description GG Media is seeking a professional and customer-focused Client Service Associate to join our growing team in Charlotte, NC. This role is ideal...Full timeGG Media
Charlotte, NCa month ago- Join to apply for the Client Service Senior Associate role at JPMorganChase 1 day ago Be among the first 25 applicants Join to apply for the Client... ...Bank (CIB) and become an integral part of our clients' success stories. As the primary point of contact, you'll build strong...Full timeTemporary workPart timeNight shift
- ...DEMAND.com in Charlotte, North Carolina, is looking for a Customer Success professional to build strong relationships with clients and ensure a great experience with our DemandFactor offerings. The ideal candidate will manage over 30 accounts and possesses excellent communication...
Demand
Charlotte, NC6 hours ago $57k
...individual, small business and institutional clients. We are a longstanding leader in... ...skills and behaviors that drive long-term success, supported by technology-enabled learning... ...with confidence. As the Client Support Associate, you'll shadow client appointments, learn...Full timePart timeFor contractorsH1bWork at officeImmediate startWork from homeVisa sponsorship1 day per week- ...’re not just in the business of helping clients with their financial goals - we also help... ...of a licensed Client Service Associate with those of a Paraplanner, providing both... ...apply.Key Characteristics for SuccessThe successful candidate will demonstrate:A passion for...Full time
Ameriprise Financial
Charlotte, NC6 hours ago - ...Client Engagement Associate The Client Engagement Associate a client facing role that provides expertise and daily support on the MSIGHTS Platform. A CEAs needs to think like a marketer to provide the best reporting and data quality possible. A typical day for a CEA...Flexible hours
MSIGHTS
Charlotte, NC1 day ago - RBC Wealth Management seeks a dedicated professional in Charlotte, NC to answer inquiries, resolve routine problems, and engage clients with cross-sell opportunities. You will conduct surveys, support contract administration, and help develop new client prospects for RBC...Contract work
- ...excellent communication skills . If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional...Full timePart timeSeasonal workFlexible hoursShift work
- ...education, legacy, and other life goals through investment advice and guidance. Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs....Seasonal workWork at officeShift workDay shift
$22 - $24 per hour
...Job Description Job Description Job Title: Client Services Associate Location: Charlotte, NC Industry: Insurance / Professional Services Pay: $22/hr.-$24/hr. Benefits: This position is eligible for Medical, Dental, Vision, and 401K. 40-Hour Workweek...Full timeContract workWork at officeLocal areaMonday to FridayAddison Group
Charlotte, NCa month ago$18 - $28 per hour
...pride ourselves on delivering excellent service and maintaining strong client relationships. Position Overview We are seeking a professional and customer-focused Entry Level Client Service Associate to support our Charlotte operations. This role involves assisting clients...Hourly payFull timeFlexible hoursUrban Park Services
Charlotte, NC6 days ago$80k - $105k
...Cash Management Client Service - Associate Job Level: Associate Job Function: Client Service Location: New York, NY, US, 10172 Charlotte, NC, US, 28202 Employment Type: Full Time SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a...Full timeWork at officeLocal areaRemote workWork from homeWorldwide- ...Our client, a nationally ranked, Top 20 CPA firm, are seeking a Senior Associate to join their International Tax team. This firm offer outstanding work- life balance,... ...individual to join their private client tax team. The successful candidate for this role will work with HNWIs...
- Morgan Stanley is seeking a Registered Client Service Associate in Charlotte to provide frontline client support for Financial Advisors and Private Wealth Advisors. The role involves handling money movements, answering account questions, onboarding clients, and maintaining...
- ...experience, including complex estate, tax, wealth and business-succession planning. Primary areas include estate and tax planning for... ...to work independently and as part of a team. Demonstrated client-relationship skills-including ability to participate in in-...
gpac
Charlotte, NC2 days ago $140k - $170k
...A successful, well-established law firm expanding into North Carolina is offering a ground... ...values compassion and individuality, guiding clients through unique family law matters with... ...from their valued paralegals as the associates can from the administrative team, and vice...Work at officeMONZINGO | LEGAL
Charlotte, NC1 day ago$230k - $260k
...adoption and organizational change, ensuring successful project delivery and broad engagement... ...lateral onboarding by introducing new associates and partners to practice group knowledge... ...confidentiality of firm, attorney, and client information.Required Knowledge, Skills,...Full timeContract workCasual workWork at officeRemote workTroutman Pepper Hamilton Sanders
Charlotte, NC2 days ago- ...a chance to shape the future of our firm, provide exceptional client service, and mentor emerging legal talent. You'll take charge of... ...family law cases. Your leadership will inspire confidence and drive success, all while enjoying the support and resources of a respected...
Marshall & Taylor PLLC
Charlotte, NC1 day ago - ...local startups, healthcare innovators to impactful nonprofits, our clients trust us because we’re smart, thoughtful, and relentlessly... ...contributions won’t go unnoticed here. We’re committed to celebrating successes—and supporting each other through challenges. Foodie-Friendly :...Full timeWork at officeLocal area
Gardner Skelton PLLC
Charlotte, NC5 days ago $182k - $227.5k
...powered care delivery, Judi Health helps clients achieve unprecedented operational... ...support efficient contracting processes. The successful candidate will bring strong contract drafting... ...chain, vendor agreements, business associate agreements, non-disclosure agreements, statements...Contract workLocal areaFlexible hoursCapital Rx
Charlotte, NC1 day ago- ...personal injury team in Charlotte, NC. We are a busy and highly successful plaintiff’s personal injury firm with great benefits and... ...requiring attorney knowledge, supervision and expertise, such as client communication and interaction; drafting and reviewing negotiation...
Marcari, Russotto, Spencer & Balaban
Charlotte, NC4 days ago $125k - $160k
...Personal Injury Attorney to join our esteemed legal team. The successful candidate will be responsible for handling a variety of personal... ...to providing the highest quality legal representation to our clients, and we are looking for an individual who shares that...Permanent employmentLocal areaJobot
Charlotte, NC4 days ago- ...Naples, New York and Palm Beach. Our mission is to provide our clients with a portfolio of services that capture superior long-term... ...first. Position Description The Client Service Associate will work directly with Chilton Client and Wealth Advisors to deliver...Work at office
$28 per hour
...contracting experience necessary to assist government and industry clients in navigating the complex maze of federal rules and regulations... ..., and other terms and conditions of employment. Our long-term success depends upon our ability to attract, retain, and develop a...Hourly payFull timeTemporary workWork at officeLocal areaRemote workFlexible hours$34 per hour
...contracting experience necessary to assist government and industry clients in navigating the complex maze of federal rules and regulations... ..., and other terms and conditions of employment. Our long-term success depends upon our ability to attract, retain, and develop a...Hourly payFull timeTemporary workWork at officeLocal areaRemote workFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Client Success Associate. Be the first to apply!
Related searches