Enterprise Service Desk Analyst

ASTRION, INC.

Huntsville, AL

Overview

Enterprise Service Desk Analyst

LOCATION: Huntsville, AL (ONSITE)

JOB STATUS: Full-time

CLEARANCE: Active Secret Clearance Required

CERTIFICATION: CompTIA Security+ or equivalent 8140-compliant certification

TRAVEL: Less than 25%

Astrion has an exciting opportunity for an Enterprise Service Desk Analyst to support enterprise IT operations and end-user support services at our Huntsville, AL location. This onsite position requires a technically skilled and customer-focused professional capable of contributing to daily service desk activities and supporting enterprise infrastructure, cybersecurity, and end-user computing operations.

REQUIRED QUALIFICATIONS / SKILLS

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field with 2+ years of relevant IT experience OR Associate degree with 5+ years of related experience
Minimum of 2 years of experience in a Service Desk Analyst or IT support role
Current relevant IT Industry certification(s) that meet DoD 8140 requirements (CompTIA Security+preferred)
Strong understanding of Windows 11 environments, Microsoft Office 365, Azure Gov, and enterprise IT support operations
Experience with Microsoft Defender, Intune, Remote Support tools, and Microsoft Entra ID
Ability to diagnose and resolve advanced technical issues involving workstations, mobile devices, VPN connectivity, MFA, and enterprise applications
Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment
Excellent customer service, communication, and leadership skills
Ability to work collaboratively with infrastructure, cybersecurity, and compliance teams
Strong organizational skills with the ability to manage multiple priorities and escalations
Active Secret security clearance required

KEY RESPONSIBILITIES:

Contribute to daily Enterprise Service Desk operations and ensure timely resolution of end-user support requests
Provide technical support for hardware, software, mobile devices, and enterprise applications
Manage and prioritize Help Desk tickets while maintaining excellent customer service standards
Support workstation setup and provisioning including operating system installation, updates, and Azure enrollment
Configure, maintain, and troubleshoot company laptop/desktop systems and related IT peripherals
Support user account administration including password resets, MFA enrollment, and Office 365 account management
Assist users with VPN connectivity, remote access, and enterprise collaboration tools
Provide onboarding support for new employees including workstation setup and initial credential distribution
Troubleshoot hardware, software, printer, and connectivity issues
Support enterprise asset management and configuration management processes
Coordinate with Cyber Operations teams to assist with malware remediation, endpoint investigations, and cybersecurity incident response activities
Collaborate with the Enterprise IT Service team to communicate end-user requirements and support infrastructure upgrades
Assist Cybersecurity Compliance teams with audits, evidence collection, and policy compliance activities
Document technical procedures, troubleshooting steps, and recurring support solutions
Position requires Monday through Friday onsite support at the Huntsville, AL office
Desired: Experience with ManageEngine ServiceDesk Plus/Pro and BeyondTrust Remote Support
Desired: Experience supporting hybrid cloud environments including Microsoft Azure or AWS
Desired: Background in Windows Server and Linux (RHEL preferred) administration
Desired: Experience with enterprise network administration and troubleshooting
Desired: Experience with IT asset management and configuration management processes
Desired: Prior experience supporting cybersecurity compliance audits and documentation collection

Work Environment:

Onsite role located in Huntsville, AL
Fast-paced enterprise IT environment supporting internal users and mission operations
Collaborative team environment with interaction across cybersecurity, infrastructure, and compliance teams
Opportunities to support enterprise modernization and continuous improvement initiatives

Apply

Vacancy posted 3 days ago

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