Test Center Manager

Job Description

Job Description

We are looking for a dependable Office Manager to support daily operations at a detail-oriented testing center, This is a Long-term Contract position suited for someone who can balance administrative coordination, customer-facing service, and strict attention to security procedures in a fast-paced environment. The ideal candidate will help create an organized, secure, and welcoming setting for test takers while ensuring office processes run smoothly. Success in this role requires sound judgment, flexibility, and confidence working with both people and technology.

Responsibilities:

• Welcome visitors and test candidates, confirm identification, and guide them through check-in procedures with accuracy and courtesy.

• Oversee a secure testing environment by conducting routine monitoring, enforcing site rules, and addressing irregular activity promptly.

• Support candidates during their visit by troubleshooting basic device or workstation issues and escalating concerns when needed.

• Perform regular walkthroughs of testing areas to observe exam sessions and help preserve fairness and compliance standards.

• Document incidents, prepare clear reports, and communicate urgent issues to the appropriate contacts without delay.

• Handle front-office coordination tasks such as reception coverage, supply oversight, and maintaining an orderly administrative workspace.

• Track, organize, and protect testing materials, records, and related equipment at all times.

• Assist with operational tasks during slower testing periods, including office organization, packing or unpacking equipment, and other site support duties.

• Apply testing center policies consistently while delivering a calm, respectful, and comfortable experience for every candidate.

• High school diploma or equivalent required; additional college experience is preferred.
• At least one year of face-to-face customer service experience in settings such as retail, hospitality, food service, or similar environments.
• Ability to communicate clearly and professionally with visitors, candidates, and team members.
• Comfortable working in a busy, high-pressure setting that requires strong multitasking and sound attention to detail.
• Proficiency with Windows-based computer systems and common business applications, including Microsoft Office, Outlook, and web browsers.
• Ability to prepare accurate written documentation and incident reports.
• Capable of bending, stooping, lifting up to 40 pounds, and moving throughout the testing area regularly during the workday.
• Able to remain seated or standing for extended periods and visually monitor screens, camera feeds, and testing activity effectively.