Patient Access Rep-Fulltime-Quitman

This job greets patients and guests in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the check‑in process/admission for patients; obtains and verifies accurate identification and demographic data for the patient’s permanent medical record, which assists in accurate reimbursement while recognizing the necessity of maintaining the confidentiality of all patient information. Responsible for point‑of‑service collections, face‑to‑face patient interactions related to completing the patient registration and admission process; responsible for the verification of insurance via electronic verification, telephone, or web application; improves patient satisfaction through consistently representing the organization professionally and cross‑trained to support multiple functions across all patient and payer types. Education Required – High school diploma or equivalent Preferred – Associate’s degree Work Experience Required – Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service–related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction. Certifications Preferred – Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty–based certification) Knowledge, Skills and Abilities (KSAs) Must have computer skills and dexterity required for data entry and retrieval of information. Effective verbal and written communication skills and the ability to present information clearly and professionally. Must be proficient with Windows‑style applications, various software packages specific to role and keyboard. Strong interpersonal skills. Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as current knowledge of federal, state and local billing regulations. Skills to effectively present information and respond to questions from patients and customers, with proficiency. Skills to solve practical problems and deal with high‑stress situations while maintaining a high quality of professionalism. Good organizational, time management, and conflict resolution skills. Excellent decision‑making skills; good analytical skills with a strong attention to detail are necessary. Ability to work collaboratively with other departments. Ability to exercise sound judgment in handling/escalating difficult situations. Job Duties Provide excellent customer service to all patients, guests, and family members. Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process. Ensure all required forms are completed and other paperwork/documents are gathered and accurate. Efficiently and accurately gather and input patient/guarantor demographic and financial information; explain insurance benefits and collect co‑pays, deductibles and self‑pay portions due. Perform financial analysis of each case and inform patient of financial responsibility. Balance cash drawer daily, prepare deposit slips and follow closing cash drawer process at the end of each shift. Demonstrate respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve interpersonal conflicts. Adapt behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. Other related duties as required. Physical and Environmental Demands Sedentary work involves sitting most of the time, with occasional walking or standing. The role may require lifting, carrying, pushing, pulling, or otherwise moving objects up to 10 pounds occasionally. The incumbent works with patients who may have known or suspected communicable diseases and may enter isolation rooms. Occupational risk for exposure to hazardous medications or waste may exist. The incumbent performs no exposure to blood, body fluid or tissue and is not called upon to perform or assist in emergency care or first aid. All duties are performed within a healthcare setting and comply with all applicable federal, state, and local laws, accreditation standards, and regulatory requirements. Equal Opportunity Employment The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. #J-18808-Ljbffr