A/V Technical Manager

COMPANY SUMMARY

At Impyrian, our commitment to excellence, client-centric approach, and deep industry expertise set us apart. We strive to be a trusted partner for organizations seeking to embrace digital transformation, bolster cybersecurity, streamline operations, leverage advanced audio-visual technologies, drive successful engineering and construction projects, and harness the power of AI and robotics to stay ahead in today's dynamic business landscape.

Impyrian knows the most important factor in our success is the excellence of our personnel—if we take care of our people, our people take care of our clients. This philosophy helps ensure a work-life balance, competitive compensation and benefits, and opportunities for professional growth.

POSITION SUMMARY

The AV Service Technician will provide service-level attention to meet customer needs, with keen foresight and knowledge to predict issues before they arise. You may be on point for all types of pre-and post-integration service and support. Your ability to communicate regularly and effectively with your customers, teammates, and internal resources will be paramount to your success.

Impyrian looks for core competencies and characteristics of both self-starters balanced with being a team player. You work with integrity with limited direction and supervision and have excellent planning, time management, and communication skills. You are comfortable with proactive communication and providing answers and status updates to the customers' questions before they ask. You are solutions-oriented and have the technical expertise to troubleshoot and diagnose issues and provide recommended solutions and alternatives that meet the customers' needs.

Essential Duties and Responsibilities:

We are seeking an experienced Audio Visual Technical Manager to lead AV operations and projects supporting Federal Government and commercial clients . This role combines senior AV technical expertise, project management, technical solutioning, procurement, estimating, service delivery, customer consulting, and team leadership.

The ideal candidate is more than a traditional project manager or AV technician. This individual should be a seasoned AV professional who can manage complex projects, understand customer challenges, develop technical solutions, provide consulting guidance, troubleshoot sophisticated AV and network systems, and lead projects from concept through completion.

Key Responsibilities

Project Management & Team Leadership

• Manage multiple concurrent AV projects, including scope, schedules, resources, deliverables, risks, dependencies, and budgets.
• Lead and manage AV technicians, including scheduling, training, professional development, performance, and accountability.
• Manage projects from initial customer request through solution development, estimating, procurement, installation, implementation, testing, documentation, and closeout.
• Maintain project schedules, status reports, action items, technical documentation, and deliverables.
• Communicate project status, risks, issues, and recommendations to customers and leadership.
• Coordinate subcontractors, vendors, manufacturers, and technical resources.
• Apply Agile and other project management methodologies when appropriate.
• Perform other duties as assigned by the supervisor.

AV Technical Solutioning & Consulting

• Serve as a trusted AV technical advisor to customers, stakeholders, and internal teams.
• Assess customer requirements and challenges and develop practical, reliable AV solutions.
• Determine appropriate equipment, systems, software, labor, services, and implementation requirements.
• Provide technical guidance for conference rooms, video conferencing, hybrid meetings, control systems, AV upgrades, modernization projects, and integrated technology environments.
• Translate customer requirements into technical solutions, estimates, proposals, bills of materials, and implementation plans.
• Bridge communication between customers, technicians, vendors, subcontractors, and other stakeholders.
• Maintain thorough knowledge of AV design principles, system architecture, signal flow, and applicable technologies and protocols.

AV Operations, Installation & Service Delivery

• Oversee daily AV operations, preventative maintenance, service tickets, troubleshooting, repairs, and SLA performance.
• Troubleshoot, repair, maintain, install, terminate, configure, and optimize electronic equipment, including audio, video, sound, lighting, projection, conferencing, control, and related systems .
• Perform troubleshooting of mechanical and electrical equipment.
• Install, terminate, test, troubleshoot, and optimize cabling, associated devices, computers, digital technology, and commercial off-the-shelf technologies in accordance with project scope and design.
• Ensure AV systems are reliable, properly configured, tested, documented, and operating to established standards.
• Support meetings, conferences, events, and high-visibility activities as required.
• Monitor service delivery and identify opportunities to improve reliability and customer satisfaction.
• Manage AV inventory, spare equipment, repairs, replacements, and technology lifecycle requirements.

AV, Video Conferencing & Networking Expertise

• Possess strong knowledge of AV design, signal flow, video conferencing, and network integration.
• Demonstrated knowledge of H.323, H.264, SIP, WebRTC, H.239/Duo-Video, video bridging, gateways , and related AV/video technologies.
• Experience supporting collaboration and conferencing platforms, including Webex, Zoom, and Microsoft Teams .
• Experience setting up, configuring, troubleshooting, and servicing commercial-grade networking equipment, including:
  • Wireless Access Points (WAPs)
  • Routers
  • Wi-Fi bridges
  • Managed switches
  • VLANs
• Excellent knowledge of IP addressing schemes, networking fundamentals, and network integration within AV environments.
• Experience with IP cameras and IP access control systems .
• Demonstrated experience installing, configuring, troubleshooting, and servicing PTZ cameras .

Troubleshooting, Diagnostics & Customer Support

• Work directly with customers to investigate, troubleshoot, diagnose, and resolve technical product and system problems.
• Analyze complex AV, electronic, electrical, mechanical, networking, and integrated technology issues.
• Identify root causes and implement effective corrective actions.
• Provide technical instruction and assistance to customer representatives regarding installation, operation, troubleshooting, repairs, and maintenance.
• Clearly explain technical issues and solutions to both technical and non-technical customers.
• Provide written, customer-ready documentation of all analysis performed, including root cause, corrective actions, recommendations, and resolution status .
• Ensure customer concerns are understood, addressed, documented, and followed through to resolution.

Procurement, Estimating & Vendor Management

• Develop equipment, labor, schedule, and cost estimates for AV projects.
• Obtain, review, and evaluate vendor and manufacturer quotes.
• Develop bills of materials, pricing, proposals, statements of work, and project documentation.
• Coordinate equipment procurement while balancing quality, cost, availability, and schedule.
• Maintain relationships with manufacturers, distributors, subcontractors, and industry partners.
• Leverage industry partners and subcontractors when additional equipment, expertise, or resources are required.
• Support standard equipment selections, manufacturer relationships, dealership partnerships, and training opportunities.

Client & Stakeholder Management

• Work closely with Federal Government customers, Contracting Officer's Representatives (CORs), leadership, technical teams, and other stakeholders.
• Maintain strong customer relationships and proactively communicate project and service requirements.
• Navigate complex organizational structures, competing priorities, difficult customers, and politically sensitive environments.
• Provide clear, professional written and verbal communication at all organizational levels.
• Act as a primary technical and operational point of contact for assigned customers and projects.
• Build customer confidence through responsive service, technical expertise, and consistent follow-through.

Standards, Quality & Continuous Improvement

• Establish and maintain AV standards, procedures, documentation, and best practices.
• Promote consistent system designs, equipment configurations, installation practices, and operating procedures.
• Review AV setups, system performance, installations, and project deliverables to ensure quality and compliance with design requirements.
• Develop and monitor performance metrics and identify opportunities for process improvement.
• Support continuous improvement of AV service delivery, operational efficiency, system reliability, and customer satisfaction.
• Stay current with emerging AV technologies, networking technologies, industry standards, manufacturer offerings, and best practices.

Strategic Support

• Collaborate with the Executive team on AV division initiatives, processes, standards, service offerings, and market positioning.
• Help identify opportunities to improve AV operations, customer service, efficiency, technical capabilities, and profitability.
• Provide technical and operational insight into future AV solutions, service offerings, equipment standards, and organizational needs.
• Support business development activities, technical solution development, proposals, estimates, and customer presentations as needed.

Required Qualifications & Technical Expertise

• Significant professional experience in commercial AV, integrated technology, AV service delivery, AV project management, or a related field .
• Strong hands-on knowledge of AV systems, installation, integration, troubleshooting, and maintenance.
• Demonstrated ability to lead AV projects from concept through design, procurement, installation, testing, commissioning, documentation, and closeout .
• Strong understanding of AV signal flow, system design, networking, video conferencing, and integrated technology.
• Experience with Webex, Zoom, Microsoft Teams , and related collaboration platforms.
• Knowledge of H.323, H.264, SIP, WebRTC, H.239/Duo-Video, video bridging, and gateways .
• Networking experience with WAPs, routers, Wi-Fi bridges, managed switches, VLANs, and IP addressing.
• Experience with IP cameras, IP access control, and PTZ camera installation and servicing .
• Ability to troubleshoot electronic, electrical, mechanical, AV, and network-related equipment.
• Experience with AV cabling, termination, testing, installation, and optimization.
• Strong customer-facing communication, documentation, and problem-solving skills.
• Ability to manage multiple projects, priorities, customers, vendors, and technical resources simultaneously.
• Experience working with Federal Government customers and/or commercial enterprise clients is highly desirable.
• Must hold both Certified Technology Specialist (CTS) and CTS-I certifications.

Ideal Candidate

The successful candidate will be a hands-on AV technical leader with the ability to move comfortably between the field, customer environment, project management responsibilities, and executive-level discussions. They should be equally comfortable troubleshooting a complex AV or network issue, developing a technical solution, reviewing a bill of materials, managing a project schedule, directing technicians, working with vendors, and presenting recommendations to a customer or executive team.

This position requires a combination of technical depth, leadership, project management discipline, customer-service skills, business judgment, and strong communication abilities.

Required Qualifications

Education and Work Experience:

• Minimum 10 years of project management experience , with substantial hands-on responsibility for managing projects, schedules, resources, stakeholders, and deliverables.
• 10+ years of significant AV technical experience or an equivalent combination of AV technical and leadership experience.
• Federal Government experience is required.
• Demonstrated experience working with government customers, complex stakeholders, and/or difficult or high-visibility clients.
• Strong knowledge of AV systems, installation, integration, commissioning, troubleshooting, and maintenance.
• Experience with video conferencing, hybrid meeting technology, and modern AV systems.
• Demonstrated ability to assess customer needs and develop effective AV technical solutions.
• Experience with estimating, procurement, vendor management, subcontractors, and project pricing.
• Demonstrated leadership and team-management experience.
• Exceptional written and verbal communication skills with full command of English.
• Highly organized with the ability to manage multiple projects, priorities, and deadlines.
• Proficiency with Microsoft 365 and project management/scheduling tools.
• Bachelor's degree in a relevant field or equivalent professional experience.

Preferred Qualifications

• PMP certification preferred.
• AVIXA CTS, CTS-I, CTS-D, or other recognized AV certifications.
• Crestron, Extron, Q-SYS, Biamp, Dante, or other manufacturer certifications.
• Agile project management experience.
• Experience supporting large-scale Federal facilities, programs, or venues.
• Experience with AV design, systems engineering, or solution architecture.

Skills and Competencies:

• Technical and customer service oriented with knowledge of electronics.
• Strong verbal and written communication skills
• Capable of frequent interaction with team members, customers, and vendors
• Strong analytical and problem-solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment.
• Ability to problem-solve complex installation issues and present solutions for approval.
• Self-starter who takes initiative and requires minimal supervision.

Work Location & Schedule

• Washington, DC — Hybrid
• Approximately 2–3 days onsite per week initially , with additional onsite presence as project needs require.
• The position will also support the FDA project and may require visits to White Oak, Maryland .
• Candidates located in Washington, DC, Northern Virginia, or nearby Maryland are preferred.
• Standard hours are generally 9:00 AM–5:00 PM , with occasional after-hours support for urgent issues, project deadlines, events, or restricted-access environments.

Corporate Values Alignment:

• Passionate - Demonstrates a strong enthusiasm for the work, the company and client's mission, and the impact it has on others. Enthusiasm, dedication, team motivation, continuous learning, and ownership.
• Selfless - Demonstrates a willingness to put the needs of others, the team, and the company above personal interest. Helping others, knowledge sharing, teamwork, inclusivity, and humility.
• Trailblazer - Leads the way with a pioneering spirit, setting new standards, and creating paths for others to follow. Leading by example, fostering innovation, mentoring, owning new ventures, and encouraging experimentation.
• Impactful - Strives to make a meaningful and measurable difference that contributes positively to the company, clients, and the community. Focus on results, performance tracking, community contributions, empowerment, and improvement.
• Innovative - Striving to think creatively, improve processes, and bring new ideas to life that drive business and client success. Staying current with industry trends and activities to ensure Impyrian stays ahead of competitors and exceeds client expectations. Proactive idea generation, calculated risk-taking, collaboration, growth mindset, and tech adoption.

Physical Requirements:

• Ability to sit for extended periods while working at a desk or workstation.
• Prolonged use of a computer and keyboard, including typing and using a mouse.
• Ability to handle light lifting (up to 20-30 lbs), including office supplies, files, or small equipment.
• Frequent use of manual dexterity for tasks such as writing, filing, and operating office equipment (printers, scanners, etc.).
• Ability to walk or stand occasionally to attend meetings, interact with colleagues, or move around the office.
• Clear vision (with or without corrective lenses) for reading documents, viewing computer screens, and performing detailed tasks.
• Ability to maintain focus and attention to detail throughout a full workday.
• Repetitive motions associated with tasks such as typing, using a mouse, and answering phones.
• Ability to bend or stoop to retrieve files or office supplies from cabinets or storage areas.
• Occasional standing, reaching, or walking to attend meetings or use office equipment in different areas of the office.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation and Benefits

Disclaimer on Compensation Range

The compensation range listed for this position is provided in accordance with applicable pay transparency laws and reflects the employer’s good faith estimate of what we expect to pay for the role at the time of posting. This range does not represent a specific offer and should not be interpreted as a guarantee of compensation.

Actual salary offers may fall outside of the posted range and will depend on a variety of factors, including but not limited to:

• Relevant skills and experience
• Education and certifications
• Market and business needs
• Internal pay equity
• Location and cost of living

We encourage all interested applicants to apply, regardless of whether their desired compensation aligns perfectly with the posted range.

• Salary Range: $100k-$130k

Full time employees are eligible for the following benefits:

• Paid Time Off or Vacation/Sick time * depending upon contract
• Parental leave
• Bereavement leave
• Education/Training reimbursement
• Employee Assistance Program
• Other voluntary benefits available

Impyrian is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. Individuals able to obtain and maintain U.S. government security clearances may be required for certain positions.