Restaurant General Manager

Job Description

Job Description

About the Role

Shaggy's is looking for an experienced, hands-on General Manager to lead our Brandon location. As GM, you'll own the day-to-day operation of a high-volume, full-service restaurant and bar—driving sales, building a great team, and making sure every guest leaves wanting to come back. This is a leadership role for someone who thrives in a fast-paced environment and takes pride in running a tight, profitable, and fun operation.

What You'll Do

• Oversee all front-of-house and back-of-house operations, ensuring smooth, consistent service every shift
• Own the location's P&L: manage food and labor costs, control inventory, and hit revenue and profitability targets
• Recruit, hire, train, schedule, and develop a strong team across all positions
• Lead by example on the floor during peak periods, supporting staff and engaging with guests
• Maintain high standards for food quality, cleanliness, and safety in compliance with health-code and food-safety regulations
• Manage bar operations and ensure full compliance with alcohol service laws and responsible-service practices
• Handle vendor relationships, ordering, and inventory management to minimize waste and shortages
• Resolve guest concerns promptly and professionally to protect the Shaggy's experience and reputation
• Support local marketing efforts and community engagement to grow traffic and brand awareness
• Ensure adherence to company policies, procedures, and brand standards

What We're Looking For

• 3+ years of restaurant management experience, with prior GM or AGM experience strongly preferred
• Proven track record managing P&L, labor, and food cost in a full-service, high-volume setting
• Experience overseeing bar operations and a working knowledge of alcohol-service compliance
• Strong leadership and people-development skills; able to build, motivate, and retain a team
• Solid understanding of food-safety standards (ServSafe certification a plus, or willingness to obtain)
• Ability to work a flexible schedule including nights, weekends, and holidays
• Calm, decisive, and guest-focused under pressure

About Shaggy’s -- Shaggy’s concept is open-air, family-friendly, waterfront restaurants, serving fresh gulf seafood dishes, burgers, sandwiches, cocktails, cold beer, wine and lots of fun since 2007. With over 400 employees, Shaggy’s has five locations: Shaggy’s Pass Harbor, Shaggy’s Biloxi Beach, Shaggy’s Pensacola Beach, Shaggy’s Gulfport Beach, & Shaggy's on the Rez.

Shaggy’s also strives to make a positive impact in the community. The Shaggy’s Kids Foundation focuses on introducing children to fishing and marine life. Shaggy's was awarded the Governor’s Cup for Community Service and Leadership; was recognized as the “Top Company Giver” by Beach Boulevard magazine, and most recently won the “GIVE” award for the top company in Mississippi displaying community excellence and volunteer work

Company Description

About Shaggy’s -- Shaggy’s concept is open-air, family-friendly, waterfront restaurants, serving fresh gulf seafood dishes, burgers, sandwiches, cocktails, cold beer, wine and lots of fun since 2007. With over 400 employees, Shaggy’s has five locations: Shaggy’s Pass Harbor, Shaggy’s Biloxi Beach, Shaggy’s Pensacola Beach, Shaggy’s Gulfport Beach, & Shaggy's on the Rez.\r\n\r\nShaggy’s also strives to make a positive impact in the community. The Shaggy’s Kids Foundation focuses on introducing children to fishing and marine life. Shaggy's was awarded the Governor’s Cup for Community Service and Leadership; was recognized as the “Top Company Giver” by Beach Boulevard magazine, and most recently won the “GIVE” award for the top company in Mississippi displaying community excellence and volunteer work