Help Desk Technician

About State University Construction Fund: The State University Construction Fund (Fund) is a New York State government entity dedicated solely to facilitating and expediting the construction, renovation, rehabilitation, and improvement of the State University of New York's academic building and infrastructure assets at 32 state-operated campuses and 3 teaching hospitals. Our offices are located within the historic SUNY System Administration headquarters in downtown Albany, New York. Though officially named the H. Carl McCall SUNY Building, it is often referred to by locals as the, "D&H Building," or affectionately, "The Castle." The Fund offices and the adjoining employee parking garage are just steps from the Hudson River, a short walk to the Capitol Building and the Empire Plaza, and a few minutes' drive to major highways including the Northway (Interstate 87) and the New York Thruway (Interstate 90). Job Description: The State University Construction Fund (Fund) is seeking a Helpdesk Technician to join our Information Services team at our office in Albany, NY. The Helpdesk Technician provides hardware and user software support to SUCF staff. The incumbent addresses day to day user issues and assists with new hardware / software deployment. Specific Duties & Responsibilities: Configure laptops, desktops, mobile devices, and peripherals to SUCF regulations Install, configure, and maintain operating systems, applications and updates. Execute workstation move / relocations. Ready hardware for re-assignment or surplus activity. Perform routine hardware maintenance and coordinate vendor repair. Provide support to staff and vendors requiring ad hoc hardware / software setup. Respond to user support calls. Utilize Helpdesk software to track support issues Determine course of action for user support problem resolution. Escalate complex issues to higher-level support when necessary Document solutions and procedures in the Knowledge Base for future reference. Assist with onboarding and offboarding of employees, including hardware setup and account provisioning. Assist users with Microsoft 365 functionality questions. Maintain hardware /software inventory Assist users with VPN, Wi‑Fi, and remote access issues. Support meeting setups for in‑person and virtual meetings. Communicate effectively with end‑users to understand issues and provide clear solutions Educate/Train users on best practices for security and productivity tools Performs other duties as directed. Requirements: Associate's degree, preferably in information technology or business. Three years of technical and PC administration experience in a Windows environment with a user base of twenty or more. Knowledge of Microsoft 365 desired. Three years additional related experience can be substituted for associate's degree. Excellent written and verbal communication skills. This positiondoes not require a NYS Civil Service examination. Additional Information: Salary range: $56,506 - $68,630 per year, commensurate with experience and qualifications. We offer a competitive salary and excellent benefits package, including immediate participation in the NYS and Local Retirement System (NYSLRS) with vesting after 5 years of service, Health Insurance (including Prescription, Dental, and Vision), vacation, sick, and personal time, 13 paid Federal holidays, paid parental leave, and telecommuting. Note on Telecommuting: Employees are eligible to request approval to telecommute a limited number of days per month after completing 6 months of service. Telecommuting approvals will be made in accordance with the Fund's Telecommuting Program Guidelines. The State University Construction Fund is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, or retaliation. All people with disabilities are encouraged to apply. #J-18808-Ljbffr