Purchasing Coordinator

POSITION SUMMARY:

The Purchasing Coordinator supports day-to-day purchasing execution through accurate transaction processing, supplier follow-up, purchase order promise date maintenance, and timely resolution of routine Customer Service escalations. This role helps ensure supplier compliance with shipping requirements, maintains organized issue records, communicates routine updates to internal partners, and escalates non-routine commercial or supply issues to the appropriate Purchasing team member.

KEY RESPONSIBILITIES:

• Supplier Shipping Terms, Conditions, and Exception Escalation - Monitor supplier compliance with shipping terms, routing instructions, documentation requirements, and applicable purchase order requirements. Track open exceptions, follow up to closure, and escalate unresolved, recurring, commercial, policy-related, or Buyer-owned issues as needed.
• Customer Service Escalation Support - Review assigned Customer Service escalations by researching order status, supplier commitments, shipment details, and purchasing records. Provide accurate updates and close requests in accordance with standard work and service expectations.
• Supplier Purchase Order Confirmations and Promise Dates - Confirm suppliers have received purchase orders, obtain acknowledgements when required, and maintain supplier-confirmed promise dates in the ERP system. Follow up on missing, outdated, or changed confirmations and communicate updates to affected partners.
• Transactional Purchasing Support, Standard Work, and Improvement - Perform routine purchasing data entry, record maintenance, status updates, documentation, and follow-up activities in accordance with documented processes. Identify recurring transaction issues and recommend practical improvements that increase accuracy, responsiveness, and efficiency.
• Other Support as Assigned - Provide additional administrative and transactional support based on business needs and workload priorities.