IS Project Manager II

Job Overview Under general direction, plans, coordinates, and manages a variety of complex, County-wide and/or interdepartmental information services projects through their entire project life cycle, including identifying user needs, gathering detailed requirements, analyzing project feasibility, developing project scope and estimating budget, designing and programming systems applications, technical review and system testing, and overseeing implementation; administers professional services contracts and performs related work as required. Responsibilities Manages complex, County-wide and/or interdepartmental information services projects such as research, development, conversion, installation, upgrade, and maintenance projects. Provides coordination, guidance, and oversight for all phases of a project, including initiation, planning, implementation, monitoring, and close-out. Designs and recommends business processes and work flow strategies for various information technology systems and infrastructure. Plans, organizes, and defines project requirements, methods, and end objectives in consultation with end users; performs risk assessments; develops concept documents, impact analyses, stakeholder analyses, and draft process documentation; coordinates project activities with team members, other section staff, user representatives and outside vendors. Interviews, analyzes, and documents end user work processes and information services requirements; conducts system walk-throughs and technical reviews; develops or refines specifications, including evaluating and testing vendor packages for conformance with user requirements and priorities. Develops project budgets, contracts, and schedules; monitors project progress and ensures project goals and contract requirements are met. Designs and programs systems applications, conducts technical review and system testing, and oversees implementation. Reviews, analyzes, reengineers, designs, and documents business processes and relates them to application software; recommends and implements procedural and operational modifications to optimize internal and customer workflows. Prepares feasibility studies, cost and benefits analyses, product evaluation, requirement specifications, designs, and other analyses and documentation. Develops consultant requests for proposals and qualifications for professional services; evaluates proposals and recommends project award; develops and reviews contract terms and amendments; ensures contractor compliance with County and department standards and specifications and time and budget estimates; reviews design documents to ensure technical integrity; reviews and updates deliverables; analyzes and resolves complex problems that may arise. Tracks project expenditures, reviews invoices for accuracy and consistency with contractual obligations, and recommends appropriate dispersals of allocated funds. Responds to and resolves software users’ inquiries and complaints and escalates problems or issues to vendor representatives as needed. Plans, schedules, and conducts training classes and demonstrations; determines training objectives and requirements; prepares and designs training materials, reference guides, and user manuals. Develops and recommends comprehensive standards, policies, procedures, and technical documentation. Consults with supervisors and managers regarding information technology related issues, needs, and services; conducts special research assignments, gathers data, and prepares reports for consideration by management or special committees. Functions as a liaison between application support analysts, systems specialists, data specialists, communications specialists, and customer support specialists to ensure standards and protocols are maintained; assists in coordinating activities with other information services staff. Provides recommendations to managers and supervisors on the development of long- and short-term system infrastructure plans. Stays abreast of new trends and innovations in technology related to County operations; researches, recommends, and evaluates vendor solutions and technologies; implements improvements; works with staff to maintain, revise, or improve operations and systems. Writes and maintains user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices. Provides updates, status, and completion information to staff and/or users via voicemail, email, or in-person communication. Performs other duties as assigned. Qualifications Knowledge of: Principles and practices of project management, identifying technology needs and issues, researching and evaluating technology, applications, and the most effective courses of action, and implementing solutions. Advanced principles and practices of computer systems management, analysis, design, and maintenance. Advanced data management theory, principles, and practices and their application to a wide variety of services and programs. Contract administration principles and techniques. Research and reporting methods, techniques, and procedures. Advanced techniques and methods of system evaluation, implementation, and documentation. The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation. Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility. Principles and procedures of record keeping. Modern office practices, methods, and computer equipment and applications related to the work. English usage, spelling, vocabulary, grammar, and punctuation. Techniques for providing a high level of customer service by effectively dealing with vendors and County staff. Skills & Abilities Skill/Ability to: Conduct complex research projects on a wide variety of software issues, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports. Coordinate and plan applications development, enhancement, and maintenance projects. Manage multiple projects at the same time. Perform analyses of informational requirements and needs; identify, evaluate, and solve systems problems; design and implement new or revised systems and procedures; provide technical advice and consultation, and ensure efficient computer system utilization. Identify, evaluate, and solve information services problems; design and implement new or revised systems and procedures for the automation of information processing. Collect, analyze, and interpret procedures and data; develop sound conclusions, recommendations, and solutions. Research, develop, and recommend cost‑effective technical system improvements. Prepare clear and concise program documentation, system and user procedures, reports of work performed, and other written materials. Analyze and troubleshoot any software issues and use logic to solve the problem. Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service. Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations. Operate modern office equipment including computer equipment and specialized software applications programs. Establish and maintain a variety of filing, record keeping, and tracking systems. Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. Use English effectively to communicate in person, over the telephone, and in writing. Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Education and Experience Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: equivalent to graduation from an accredited four‑year college or university with major coursework in management information systems, computer science, or a related field and four (4) years of progressively responsible experience in performing information technology/systems project management specific to the specialty area assigned which includes infrastructure or application implementation and integration projects. Additional related experience may substitute for education requirement on a year‑for‑year basis, up to four (4) years. Licenses and Certifications Some positions may require possession of, or ability to obtain, a valid California Driver’s License. Some positions may require possession of, or ability to obtain, a valid Project Management Professional (PMP), Program Management Professional (PgMP), or equivalent certification. Some positions may require possession of, or ability to obtain, industry‑recognized information technology certifications. Physical Demands Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various County sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 50 pounds with the use of proper equipment. Environmental Elements Employees work in an office environment with moderate levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff in interpreting and enforcing departmental policies and procedures. Date Established / Revised Est. 01/09/2015 #J-18808-Ljbffr Midcoastcommunitycouncil