Quality Control/Customer Service Representative

Job Description

Job Description

Quality Control/Customer Service Representative 
Automation Personnel Services is looking for a  Quality Control/Customer Service Representative for a company based in Hanceville, AL. In this role, you will have the opportunity to advance your career while being part of a dynamic team making building materials. 

Pay Rate
$18 per hour

Schedule and Hours
5am to 5pm – Monday to Friday

Customer Service & Administrative Responsibilities

• Serve as a primary point of contact for customer inquiries regarding orders, product quality, and delivery status.
• Communicate professionally with customers, production personnel, and management.
• Respond to customer questions, concerns, and quality-related issues in a timely manner.
• Maintain accurate customer records, inspection reports, and order documentation.
• Assist with order tracking, paperwork, and other administrative duties as needed.
• Communicate customer specifications and special requirements to appropriate plant personnel.
• Assist with resolving customer concerns and coordinating corrective actions when necessary.

Quality Control & Plant Inspection Responsibilities

• Perform visual inspections of galvanized products to ensure they meet customer specifications and company quality standards.
• Inspect materials for coating coverage, appearance, finish, and other quality requirements.
• Identify, document, and communicate defects, inconsistencies, or potential quality issues.
• Verify products meet applicable customer requirements prior to shipment.
• Work closely with production personnel to address quality concerns and prevent recurring issues.
• Complete quality inspection documentation and maintain accurate records.
• Assist in investigating customer complaints and identifying potential root causes.
• Follow all plant safety procedures and wear required personal protective equipment while working in production areas.

Qualifications & Requirements

• High school diploma or equivalent preferred.
• Previous experience in quality control, manufacturing, customer service, or industrial environments preferred.
• Strong attention to detail and ability to identify quality issues.
• Excellent verbal and written communication skills.
• Basic computer skills, including Microsoft Office and data entry.
• Ability to multitask, prioritize responsibilities, and stay organized in a fast-paced environment.
• Comfortable communicating with customers as well as production employees.
• Ability to work both independently and as part of a team.
• Willingness and ability to work in an industrial plant environment and perform hands-on inspections.

Physical & Work Environment Requirements

• Ability to regularly move between an office setting and an active manufacturing environment.
• Ability to stand and walk throughout the production facility for extended periods.
• Ability to access inspection areas and safely navigate the plant floor.
• Ability to wear required PPE, including safety glasses, protective footwear, hearing protection, and other required safety equipment.
• Exposure to typical industrial manufacturing conditions, including noise, heat, and varying temperatures.

Job Type 
Full-time, temporary 

Benefits

• Weekly Pay 
• Medical, dental, vision, short-term disability, and life insurance 
• 40 Hours Service Bonus after 1 year of continuous service and 1500 hours 
• 6 paid Holidays after 1 year of continuous service and 1500 hours 

401(k) Retirement Plan
Automation Personnel Services is the only staffing agency specializing in manufacturing and industrial roles that offers 401(k) matching to all  eligible   contingent and temporary associates. 

Click Apply Now to submit your application or call us at View phone number on ziprecruiter.com to learn more. You can also apply in person at our office located at  

Automation Personnel Services Cullman Branch
1902 Marktplatz Center SW

Cullman AL 35055 

Bonus Opportunity!
We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout. 

About Automation Personnel Services
Automation Personnel Services is a highly recognized staffing agency with over 30 years of experience in manufacturing and light-industrial staffing. Our accolades include: 

• 11-time consecutive winner of the ClearlyRated® Best of Staffing Client Award (2016-2026). 
• Winner of the ClearlyRated® Best of Staffing Talent Award (2019-2026).