Customer Service Representative

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

About the Role:
You will help grow a local Allstate agency, Parker Family Insurance, LLC, as a Customer Service Representative in Houston, TX. In this dynamic role, you'll be the first point of contact for our valued clients, providing exceptional service and support while helping them navigate their insurance needs. The ideal candidate is hard-working, detail oriented, a problem solver, and dedicated to delivering an outstanding customer experience. 

Responsibilities:

• Provide exceptional customer service via phone, email, text, and in-person interactions
• Assist customers with inquiries regarding insurance policies and claims, policy changes, endorsements, renewals, billing questions, and coverage reviews
• Assist with account reviews and identify opportunities to recommend additional products and services that meet customer needs.
• Maintain detailed records of customer interactions and transactions.
• Resolve customer complaints and issues with professionalism and empathy.
• Collaborate with team members to achieve sales and service goals.
• Stay updated on industry trends and Allstate products to enhance customer experience.
• Perform other duties as assigned to support agency operations and ensure an exceptional customer experience 

Requirements:

• 1-3 years previous experience in customer service or insurance preferred.
• Must be able to obtain Property and Casualty License (existing license is preferred!)
• Excellent verbal and written communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficient in Microsoft Office applications and computer systems. 
• Strong problem-solving skills, attention to detail, and a customer-centric attitude.
• Team player with a positive attitude and willingness to learn.
• Bilingual, fluent in both English and Spanish preferred.

Benefits Include: 

• 401(k)
• Health, Dental, and Vision Insurance
• Paid Time Off
• Comprehensive on the job training 
• Positive work environment

Salary : 

• Salary commensurate with experience