Project Manager

Serve as SFI’s single accountable project leader and primary customer point of contact Coordinate continuously with the COR, CO, Government project leadership, enterprise shared services, development teams, security personnel, subcontractors, and external vendors Direct and supervise the delivery organization, aligning staffing, skills, schedules, and on‑call coverage Resolve project issues, allocate resources, establish priorities, and elevate decisions affecting scope, schedule, cost, quality, security, or mission continuity Build trusted customer relationships through communications, reporting, issue management, and follow‑through Lead work planning, deliverables, staffing, financial and schedule oversight, quality assurance, risk and issue management, change control, and executive reporting Own performance against contractual service levels and quality levels Maintain KPIs and operational dashboards covering application health, service performance, workload, trends, risks, corrective actions, and customer outcomes Oversee application operations across development, integration, staging, training, and production environments Govern release readiness, deployment scheduling, approvals, validation, rollback planning, weekly release coordination, and environment synchronization Oversee 24x7 monitoring, application health checks, incident/problem management, outage communications, root‑cause follow‑up, and technical response coordination Ensure Tier 1 and Tier 2 support meets service expectations and coordinate Tier 3 escalations Maintain compliance with DOT policies,

FISMA

, NIST/FIPS, the Privacy Act, records‑management obligations, security training, nondisclosure requirements, and rules of behavior Coordinate vulnerability remediation, patch management, POA&M development, security assessment and authorization support, ATO evidence, audits, and monthly vulnerability reporting Implement quality controls for deliverables, repositories, inventories, and operational documentation Requirements Bachelor's degree in information technology, computer science, engineering, business, or a related field; equivalent relevant experience may be considered 10+ years of progressive IT project or service‑delivery experience At least 5 years leading a complex federal IT operations, application O&M, infrastructure operations, or managed‑services program Experience leading a multi-disciplinary team including technical leads, cloud/system/database engineers, DevOps and release personnel, service desk staff, QA, and technical writing support Experience as the primary customer‑facing program leader with responsibility for contract performance, staffing, risk, schedule, quality, deliverables, and corrective actions Working knowledge of federal IT security, privacy, ATO/SA&A, vulnerability management, incident response, continuity/disaster recovery, and audit‑support requirements Experience managing application operations in AWS-hosted environments Strong command of ITIL‑based incident, problem, change, release, configuration, service‑level, and continual‑improvement practices Exceptional executive communication, facilitation, analytical, conflict‑resolution, and written reporting skills Ability to satisfy federal suitability/background investigation, credentialing, security training, nondisclosure, and system‑access requirements Experience supporting U.S. Federal Government mission systems and coordinating with an enterprise shared‑services organization Experience with CMMI‑SVC, ISO 9001, ISO/IEC 20000, and ISO/IEC 27001 operating environments PMP certification, ITIL 4 Foundation or higher certification, and/or AWS certification or practical oversight experience with AWS cloud operations Must be a U.S. citizen and/or current Green Card holder Subject to background checks, including criminal history, education, professional certification, previous employment, and credit history Fingerprinting required for Public Trust background investigation Core Competencies Demonstrates extensive experience in leading complex federal IT operations and application management, with a strong focus on compliance, risk management, and customer relationship building. Proficient in overseeing multi‑disciplinary teams and ensuring service delivery aligns with contractual obligations and quality standards. Highest-signal resume keywords 10+ Years IT Project Experience 5+ Years Federal IT Operations Leadership PMP Certification ITIL 4 Foundation Certification AWS Cloud Operations Management ATS Optimization Keywords Hard Skills Project Management Application Operations Management Risk Management Incident Response Vulnerability Management Change Control Quality Assurance Service‑Level Management Continuous Improvement Operational Documentation Soft Skills Executive Communication Conflict Resolution Analytical Skills Facilitation Skills Written Reporting Certifications & Qualifications PMP Certification ITIL 4 Foundation Certification AWS Certification Industry Keywords Federal IT Security Privacy Act Compliance FISMA

NIST/FIPS

Audit Support Service Performance Operational Dashboards Application Health Checks Disaster Recovery Background Investigation Tools & Technologies AWS ITIL

CMMI‑SVC

ISO 9001

ISO/IEC 20000

ISO/IEC 27001

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