Dispatcher

Dispatcher (Electrical & HVAC) Fuquay-Varina, NC (On-Site) $45K–$65K + Bonus Opportunities Monday–Friday | 7AM–4PM | Occasional On-Call About the Opportunity We’re partnered with a growing, family-oriented home services company looking to add a strong Dispatcher to support electrical and HVAC operations. This is a key role for someone who enjoys keeping things moving, solving problems in real time, and being the steady hand that helps both customers and technicians have a smooth experience. This role is more than plugging jobs into a board — it’s about coordinating people well, communicating clearly, thinking ahead, and helping the team operate at a high level. It’s a strong fit for someone who takes ownership, stays calm under pressure, supports the team, and enjoys finding solutions in a fast-moving environment. If you like structure but can adapt when things change, enjoy helping others succeed, and want a role where your impact is felt daily, this could be worth exploring. What You’ll Be Doing Dispatch electrical and HVAC technicians based on skillset, location, and job type Manage and adjust schedules throughout the day to maximize productivity Coordinate closely with CSRs and field technicians to keep jobs flowing smoothly Handle inbound and outbound calls regarding scheduling and appointment changes Keep accurate job notes and scheduling records in the CRM Help prioritize urgent calls and solve scheduling challenges in real time Support office operations and contribute to overall team success What You’ll Get $45K–$65K base depending on experience Bonus opportunities and overtime potential Medical, dental, vision 401(k) with match PTO and paid holidays Ongoing training and development Supportive team environment with growth opportunity What They’re Looking For Dispatching, scheduling, or coordination experience (1–2+ years preferred) Home services/trades exposure is a plus (HVAC, plumbing, electrical) ServiceTitan or similar CRM experience preferred Strong communication and multitasking ability Organized, detail-oriented, and dependable Comfortable making decisions and adjusting priorities quickly Team-oriented mindset with willingness to learn and improve What Makes Someone Successful Here Takes ownership and keeps things moving without waiting to be told Communicates clearly with both customers and technicians Stays composed and solution-oriented under pressure Supports the team and pitches in when needed Open to feedback and always looking to improve Reliable, consistent, and follows through #J-18808-Ljbffr