Thrive Coordinator

Job Description

Job Description

What We Do

As one of Iowa's most trusted human services agencies, LSI has a legacy of serving children and families for more than 160 years. Our support department teams – Human Resources, Marketing, IT, Philanthropy and Church Relations, Finance, Payroll, Benefits, Facilities, Service Quality, and Site Management– use their expertise to ensure our direct care staff have the tools and resources they need to provide high-quality care to the Iowans we are privileged to serve. You can join us on our mission to provide hope and healing to Iowa families.

What You'll Do

The Thrive Coordinator is responsible for leading the implementation, coordination, and ongoing operation of the Thrive Iowa initiative within an assigned service area. The Coordinator serves as the local backbone leader for Thrive Iowa by recruiting and coordinating Community Alliance members, supervising Thrive Resource Navigators, facilitating cross-sector collaboration, overseeing HopeHub implementation, ensuring contract compliance, and supporting families through the Thrive Iowa model.

The Thrive Coordinator serves as the primary local liaison between Lutheran Services in Iowa, Iowa HHS, Restore Hope, community partners, and local stakeholders. This position is responsible for ensuring fidelity to the Thrive Iowa model, achieving performance outcomes, supporting Navigators through reflective supervision, and fostering collaborative community systems that help families move from crisis to career.

The Thrive Coordinator provides direct program leadership and may serve as a Navigator during staff vacancies, staff absences, or periods of increased service need. The Coordinator ensures families are served collaboratively and holistically, leading to increased stability across thirteen Social Determinants of Health areas with an emphasis on family preservation and prevention of child welfare crisis.

What You'll Need

Preferred: Master's degree. Required: Bachelor's degree in Social Work, Human Services, Counseling, Psychology, Public Health, Education, Community Development, or related field plus five years of experience in social services, community-based programming, family support services, case management, human services, or relevant field of study. Supervisory, leadership, or project coordination experience preferred. Additional work experience may be considered in lieu of a degree when appropriate and approved by HR. In addition, the Thrive Coordinator will demonstrate competency in the following areas:

Technology

Able to use technology that is necessary to perform job responsibilities, including HopeHub, electronic documentation systems, data dashboards, Microsoft Office applications, reporting systems, and IowaGrants-related processes as needed.

Client Relationships

Be able to demonstrate the ability to build and maintain supportive, strengths-based relationships with families, clients, and community partners through interpersonal effectiveness skills, interpersonal sensitivity, engagement techniques, and rapport building skills.

Crisis Management

Demonstrate the ability to effectively address family crisis during provision of service through assessment of emergency, planning, decisive action, resource coordination, safety planning, and timely follow up to support resolution of crisis.

Trauma Services

Demonstrate the ability to distinguish different types of abuse, the impact of abuse and neglect, and how trauma can affect development, family dynamics, service engagement, stability, and access to community supports.

Team Management

Understands and demonstrates interviewing skills, problem solving skills, group dynamics, supervision skills, reflective supervision, program performance planning and evaluation, and the principles of a collaborative community.

Knowledge and Understanding of Thrive Iowa, Community Services, and Family Support

Ability to utilize appropriate strategies and techniques to provide family support. Demonstrate a comprehensive understanding of services through the successful and practical application of interviewing and assessment skills, knowledge of human growth and behavior, social determinants of health, social service systems, child welfare prevention, case management, crisis intervention, resource navigation, care team coordination, and advocacy with assigned families.

Performance Management

Provide helpful, timely performance feedback to team members. Ensure that performance enhancement tools and processes are applied consistently across the organization. Ensure individual performance plans are aligned with organization strategies, contract expectations, and Thrive Iowa outcomes. Provide assessment and support during annual performance evaluations and development plan formulation to develop core competencies.

How We'll Support You

On top of joining the best team around, you can also receive:

- A competitive salary

- Comprehensive benefits

- A flexible work schedule

- A 401(k)

- Generous paid time off

- Health, dental, life, and vision insurance

- Career-building opportunities

- Special Team LSI perks like pet insurance and cell phone discounts through Verizon

Who We Are:
LSI is an equal opportunity employer. At LSI we respect diverse life experiences, cultures and heritages, and strive to provide that all voices are heard and valued. You can learn more about our commitment at -we-are/

This position requires a valid driver's license, auto insurance, a good driving record and the ability to pass an extensive background check including checks of the Dependent Adult and Child Abuse registries, Sex Offender registry and a criminal history check.