Principal Product Manager - Zelle Platform

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Principal Product Manager is a leader responsible the development and management of a group of products aligned with a customer segment and/or product solution. The role will build, align, and motivate a cross functional team to develop a common understanding of the customer's pain points and the passion to solve issues and develop innovative solutions that delight customers.

Essential Functions

• Leadership: Builds internal and external coalitions and alignment on product strategy and execution. Influences cross functional teams, executives and customer leadership with strong vision, strategy, and product execution.

• Customer Passion and Advocacy: Proactively assesses customer needs across the portfolio of products to maximize customer satisfaction. Routinely leverages feedback into insights; and builds products and services that delight and inspire.

• Drive Outcomes: Working closely across marketing, sales, analytics, design and development partners, drive strong go to market strategies to attain product revenue and client adoption targets. Owns internal financial targets and customer net promoter and satisfaction goals.

• Commitment to Risk Management: Oversees the integration of strong risk and security controls. Ensures compliance to laws and regulations.

• Technical Understanding: Able and adept at working directly with the technologists to deliver. Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely.

• Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

ZelleEvent & Messaging Platform Product Management Focus :

In thistechnicalproduct management role, thePrincipal Product Manager will be responsible forleadingthecoreeventdata domainand messaging framework for the ZellePlatform.ThePrincipalProduct Managermusthave theproduct management skillset andtechnical acumennecessaryto become thesubject matter expert in ZellePlatformtechnology. The ideal candidate willbe comfortable engaging deeply withsolutionsarchitectsandsoftware engineersas well ascollaboratingwithbusiness,technicaland operationalstakeholdersboth internally andat Zellefinancial institution and reseller customers.

ThePrincipal Product Managerwill developand executea strategy to drive resilient, performant and scalableZelleeventarchitecture-mitigating risk and improving service quality to supportfuturegrowth.Must be an expert at busting down silos to fully assess customer impact, weigh tradeoffs, finalize product requirements and align the product roadmap with other Zelle platform and growth teams.

Minimum Qualifications

• Education and/or experience typically obtained through completion of a bachelor's degree

• Typically 12 or more years of related work experience

• Demonstrated experience in design thinking and agile development process and methodology

• Demonstrated cross functional collaboration experience.

• Proven experience in and passion for building and delivering great products.

• Demonstrated experience in setting a product strategy, roadmap and in meeting product revenue targets.

• Demonstrated experience driving alignment at the executive and client leadership level

• Excellent listening and execution skills

• Background and drug screen

Preferred Qualifications

• Master's degree

• Certifications in design thinking and/or agile.

• 3+ yearsof experience withat scale payment processing, data platforms, or event processing systems used by financial institutions or enterprisecustomers.

• Deep understanding of event-driven architecture patterns (event sourcing, pub/sub, CQRS) and modern messaging infrastructure(Kafka, Pulsar, RabbitMQ, or equivalent), with ability to engage credibly with engineeringto influencedesign-leveldecisions.

• Demonstrated experience owning high-throughput, low-latency platform capabilitiesin production environments, processing millions of transactions per day, with direct accountability foravailability and performance SLAs.

• Track record of defining and shipping developer-facing platform products-APIs,Webhooks,andSDKs-with a strong instinct for internal and external developer experience.

• Fluency in payments networkconcepts including authorization, clearing and settlement, message formatting standardsand operational payment processingrails(card, ACH, RTP,wire,stablecoin& blockchain technology,etc.).

• Experience navigating platform governance in regulated environments, including schema versioning, event schema registries,audit requirements, and data residency constraints.

• Experiencesystems thinking, with the ability to considerend-to-end blast radius reduction whenchanging shared platform components.

• Proven ability todefineanddrivea product roadmap thatdeliversplatform resiliency and scalabilityat increasing scale,whilekeepingtechnical debtto a minimum.

• Experience defining and tracking platform-level success metricsand translating them into actionable product priorities.

• Experience with Service-Oriented Architecture (SOA), microservices and large platform migrations from on-premises to cloud services environments a plus.

• Experience identifying and productizing AI/ML applications withinplatform infrastructure-such as anomalydetectionon event streams, intelligent routing or retry logic,andpredictive alerting-with the ability to partner with data science and ML engineeringteams to define feature requirements, evaluate modelefficacy, and govern AI-driven decisioning within a regulated environment a plus.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.

Physical Requirements

Early Warning works together in a highly collaborative office environment. As such, working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

The base pay scale for this position in:
Phoenix, AZ in USD per year is: $173,000 - $230,000.
New York, NY/ San Francisco, CA in USD per year is: $207,000 - $242,000.
Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage-Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan-Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off -Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

AndSOmuch more! We continue to enhance our program, so be sure tocheck our Benefits page herefor the latest. Ourteamcan share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.