Help Desk Specialist I

Help Desk Specialist ID.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. D.R. Horton, Inc. is currently looking for a Help Desk Specialist I. The right candidate will be responsible for all IT support activities related to end user hardware, software and other IT related issues. Essential duties and responsibilities include the following. Other duties may be assigned.Provide phone, webchat, and in-person support to end users and external vendors on a variety of IT related issuesResearch and resolve basic network (Internet Service Provider modems, Cisco routers) issues, hardware, and software application issuesDocument and track the details of the issue, status and resolution, using the help desk tracking applicationCommunicate and follow-up with the user while working the issue and ensure successful and timely completion of the issuePerform end user computer refreshesComplete work orders, fully documenting each step of the troubleshooting processAid with division office movesConducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the companyAbility to work on-call rotationAbility to work overtimeAbility to travel overnightEducation and/or ExperienceHigh school diploma or general education degree (GED)Two to four years related experience and/or training in an IT support environmentMust have basic knowledge and understanding of Microsoft Windows Current Version Operating Systems, Microsoft Active Directory, Microsoft Exchange Current Version, Print Services, Microsoft Office Current versionExperience replacing basic components of various makes and models of system and printer hardwareMust be able to troubleshoot all aspects of computer componentsAbility to adapt to a constantly changing environmentPossess strong interpersonal, written and verbal communication skillsProficiency with MS Office and emailThe employee must frequently lift and/or move up to 50 poundsPreferred QualificationsWindows/Android/Apple phone support experience a plusExperience with VNC, Cisco AnyConnect, or other remote connectivity software a plusCompTIA A+ or similar certification a plusCome join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including: Medical, Dental and Vision 401(K) Employee Stock Purchase Plan Flex Spending Accounts Life & Disability Insurance Vacation, Sick, Personal Time and Company Holidays Multiple Voluntary and Company provided Benefits Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeopleToo