Desktop Support Engineer (Independent Contractor)

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Location St. Louis, Missouri, USA Contract Type Independent Contractor / Freelancer Start Date Immediate Eligibility U.S. Citizens and Green Card Holders Preferred Key Responsibilities 3+ years of experience providing IT Infrastructure field support, troubleshooting hardware, software, and OS issues without impacting hardware warranty or customer security compliance. Constantly monitor the individual queue to resolve routine and non-routine desktop issues and requests. Escalate issues as appropriate and act as a technical escalation for the end user. Maintain a high level of customer satisfaction. Comply with the desktop group practices and procedures. Update ServiceNow and other data repositories (e.g., knowledge base) in a timely manner. Identify technical and process issues and recommend improvements. Achieve target ticket volumes and ticket resolution levels. Responsible for compliance with applicable corporate policies and procedures. Maintain productive relationships with peers and management in IT and the clients whose issues are being worked on. Follow the processes and practices established for the group. Coordinate and consult with client areas to help analyze problems and needs and recommend technical solutions. Perform intermediate-to-advanced IMAC services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, and POS devices. Perform intermediate-to-advanced desk-side support services, installing and troubleshooting hardware, software, and network-related issues. Handle software installation/support/upgrades. Provide 1st/2nd level Help Desk support. Perform basic LAN and internetworking-related activities. Have strong internetworking and troubleshooting skills. Have A+ certification & at least one certification from either Cisco or Microsoft. May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP). Must be a self-starter and can manage multiple tasks. Exceptional customer service skills. Good communication skills. Ability to work independently or as part of a team. Ability to complete tasks effectively with minimal supervision. Must be available to work flexible work schedules. High-level skill set. Outstanding people skills. Proficient in Windows 10 & 11 and Office Suite/O365. Qualifications 3+ years of strong experience providing IT Infrastructure field support. A+ certification and at least one certification from either Cisco or Microsoft. Proficiency in Windows 10 & 11 and Office Suite/O365. Strong internetworking and troubleshooting skills. Self-starter, able to manage multiple tasks and work independently or as part of a team. #J-18808-Ljbffr Axiom Technologies