Student Affairs Case Manager-Basic Needs

Posting Details

Posting Details

Posting Number


S15073P

Working Title


Student Affairs Case Manager-Basic Needs

Department


VPSA-Student Care & Outreach

About the University of Georgia

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university ( . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College/Unit/Department

College/Unit/Department website

Posting Type


External

Retirement Plan


TRS or ORP

Employment Type


Employee

Benefits Eligibility


Benefits Eligible

Full/Part time


Full Time

Work Schedule

Additional Schedule Information

Monday-Friday 8:00 am - 5:00 pm. Some nights and weekends.

Advertised Salary


$50,000

Posting Date


04/30/2026

Open until filled


Yes

Closing Date

Proposed Starting Date


06/01/2026

Special Instructions to Applicants

We are unable to offer a work visa sponsorship for this position. You must be authorized to work in the U.S. to apply. *

Location of Vacancy


Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( View email address on click.appcast.io ).

USG Core Values Statement

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Position Information

Classification Title


Student Services Pro I

FLSA


Exempt

FTE


1.00

Minimum Qualifications

Bachelor's degree in a related field or equivalent

Preferred Qualifications

• Masters Degree in Higher Education, Student Affairs, Social Work, or related field.
• Experience managing electronic case management or database systems (e.g., Advocate Symplicity, or similar platforms).

Position Summary

The Student Affairs Case Manager serves as one of four professional case managers within Student Care & Outreach (SCO). This position provides individualized assessment, intervention, and coordinated support for students experiencing complex personal, academic, financial, and well-being concerns. The Case Manager exercises professional judgment in evaluating student situations, determining appropriate courses of action, and coordinating campus and community resources.

In addition to general case management responsibilities, this position assists the Community of Care Coordinator with the management and logistics of the UGA Student Food Pantry, as well as strategic initiatives related to students' basic needs. The position also provides event support and case management coordination for View email address on click.appcast.io, a campus initiative supporting students who have experienced foster care and/or homelessness or who are at risk of housing instability. The Case Manager collaborates with campus partners to address systemic barriers impacting students' access to basic needs and to enhance institutional support. The position reports to the Assistant Director of Student Care & Outreach and operates with a high degree of autonomy within established university policies and best practices.

Knowledge, Skills, Abilities and/or Competencies

• Excellent interpersonal, written, and verbal communication skills, including the ability to navigate sensitive and complex situations with professionalism and discretion.
• Ability to work independently while exercising sound professional judgment and to collaborate effectively as a member of a team.
• Strong organizational and time-management skills, including the ability to manage a high-volume caseload.
• Demonstrated ability to develop and maintain effective working relationships with university students, faculty, staff, administrators, families, and community partners.
• Ability to interpret and apply university policies and procedures to support students navigating academic, financial, and well-being challenges.
• Able to work flexible shifts, evenings, and weekends, as needed.

Physical Demands

• Sit for long periods of time.

Is driving a responsibility of this position?


No

Is this a Position of Trust?


Yes

Does this position have operation, access, or control of financial resources?


No

Does this position require a P-Card?


No

Is having a P-Card an essential function of this position?


No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?


No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)


Yes

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website .

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .

Duties/Responsibilities

Duties/Responsibilities

Case Management for Student Care & Outreach:

• Conduct individualized assessments of students referred to Student Care & Outreach (SCO) to evaluate level of risk, stability, and need for intervention; independently determine appropriate courses of action using professional judgment and best practices in student support and case management.
• Develop and implement individualized, multi-faceted support plans that coordinate campus departments, academic units, community providers, and external stakeholders.
• Manage an active caseload of up to approximately 60 cases per week, prioritizing cases based on acuity and institutional impact.
• Evaluate emergency financial assistance requests in partnership with the Office of Student Financial Aid and recommend disbursement of support funds based on documented need and urgency.
• Serve as a liaison between students, families, faculty, and university administrators in navigating complex or sensitive situations; interpret university policies and procedures, and guide stakeholders through appropriate processes.
• Consult with faculty regarding students of concern, behavioral issues, attendance disruptions, and academic impact; provide recommendations grounded in policy and student support best practices.
• Coordinate and participate in degree completion and student retention teams in collaboration with the Office of Student Success and Academic Advising to remove barriers to timely academic progression.
• Facilitate hardship withdrawal and related academic processes, advising students on options and institutional implications.
• Coordinate cross-functional teams of support for students with complex needs, ensuring continuity of care and appropriate follow-up.
• Exercise discretion in responding to sensitive health, safety, and well-being concerns, consulting leadership on exceptional or emergent matters as appropriate.
• Maintain accurate, confidential case documentation within the Advocate Symplicity system in compliance with FERPA and university policies; analyze case data to identify trends and emerging student needs.

Percentage of time


55

Duties/Responsibilities

Support for Basic Needs:

• Provide case management and individualized support coordination for students participating in View email address on click.appcast.io.
• Collaborate with campus and community partners to identify resources addressing housing insecurity, financial instability, and other issues affecting students' basic needs.
• Design & implement outreach and engagement initiatives that connect eligible students to View email address on click.appcast.io resources.
• Research best practices and emerging issues impacting students who have experienced foster care or homelessness and integrate findings into program enhancements.
• Identify and pursue grant and funding opportunities that expand support services for the UGA Student Food Pantry and View email address on click.appcast.io students.

Percentage of time


40

Duties/Responsibilities

Other Responsibilities:

• Serve on various University committees.
• Perform other duties as assigned.

Percentage of time


5

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name


Carrie Smith

Recruitment Contact Email


View email address on click.appcast.io

Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).



Applicant Documents



Required Documents

1. Resume/CV
2. Cover Letter
3. List of References with Contact Information

Optional Documents