Operations Manager, Event Management (Open)

What You'll Be Doing

• Lead, mentor, and coach Event Management team members across markets and event types, including performance management, development conversations, and goal setting.
• Coordinate regular team meetings, communications, onboarding support, and training initiatives.
• Oversee labor management, time tracking, T&E reporting, and invoicing approvals to ensure accuracy and compliance.
• Provide Event Management support for assigned target accounts, including project oversight, relationship management, and financial and compliance management.
• Ensure adherence to workflows, client SOPs, and best practices across accounts for operational consistency.
• Review and audit team transactions and deliver monthly and quarterly reporting for SLA, finance, compliance, and event management.
• Support new initiatives, processes, and continuous improvement efforts across the organization.

What You'll Bring

• Bachelor's degree or equivalent experience.
• 3–5 years of experience in meetings, events, and/or incentive travel (pre- and/or post-sale).
• 1–2 years of proven supervisory or people leadership experience preferred.
• Experience managing budgets and financial oversight for programs or accounts.
• Strong organizational, communication, and motivational skills with the ability to manage multiple priorities.
• Ability to work effectively with all levels of an organization, including clients and external partners.

Nice To Have

• Global travel or hospitality industry experience.
• Understanding of experience design and the ability to articulate event outcomes tied to business objectives.
• Professional certifications such as PMP, CMP, CIS, CITP, HMCC, or DES.
• Experience with congress and internal meetings
• Preferred location in Raritan NJ or Cincinnati OH

Working Logistics & Things You Should Know

• Onsite expectations may vary based on team and business needs.
• Travel may be required based on client programs, team support, or business initiatives.