Clovis - Shift Lead

Poke House Position

The ideal Poke House candidate will:

• Be a reliable, energetic, and motivated individual
• Have a cheerful, friendly, and enthusiastic attitude and display a positive approach to all assignments
• Love to help and serve customers and possess exceptional customer service skills
• Have the ability to work in a team and maintain positive working relationships with all team members
• Have the ability to maintain a professional appearance at all times
• Be able to adapt to a fast-paced work environment with changing customer volume levels
• Have the ability to speak clearly, listen attentively, and follow instructions
• Have a complete understanding of all Poke House rules and regulations

A typical day at Poke House:

• Greet customers and provide exceptional service.
• Process in-house, online, and delivery orders efficiently.
• Handle transactions, including payments, receipts, and refunds.
• Restock supplies and maintain store cleanliness and organization.
• Work independently and as part of a team with strong time-management skills.
• Stay knowledgeable about the menu and recommend favorites.
• Answer customer inquiries and resolve issues.
• Follow food safety, sanitation, and health procedures.
• Uphold brand standards and comply with local and state regulations.

Core Responsibilities (Team Member/Cashier):

• Customer service, cashier
• Food assembly
• Cleaning, sanitizing
• Communication & teamwork
• Upholding current food, safety, and health standards

Core Responsibilities (Shift Leader):

• Customer service, cashier
• Food assembly
• Cleaning, sanitizing
• Communication & teamwork
• Training new hires, retraining
• Delegating tasks & responsibilities
• Assigning breaks and lunches
• Upholding current food, safety, and health standards
• Basic food preparation

Requirements:

• At least 18 years of age (Shift Leader)
• Be available to work at least 4 days a week
• Be able to communicate in the primary language(s) of the work location
• Food safety certification
• Open and flexible availability (variable hours/days, including nights, weekends, and holidays, as needed)
• Physical requirements: Long periods of standing, walking, and lifting (up to 25 lbs)

Poke House Perks:

• Competitive compensation; Hourly base pay + Tips up to $4 per hour (Please note tip amounts vary based on factors such as business volume, hours worked, and customer tipping habits.)
• Flexible scheduling
• Discounted delicious food
• Full-time and part-time opportunities
• We promote from within
• Safe and fun working environment

Job Type: Part-time

• Day/Night shift
• Monday to Sunday
• Weekend availability required