END USER SUPPORT 4

Req ID: 50144 Team: 58 Information Systems Entity: Ingalls ShipbuildingUS Citizenship Required for this Position: No Full-Time Shift: 1st Relocation: No relocation assistance available Virtual/Telework Opportunity: No - Not eligible for telework Travel Requirement: Yes, 25%-50% of the time We’re building tomorrow’s fleet today With more than 11,000 employees, HII’s Ingalls Shipbuilding division is the largest manufacturing employer in Mississippi and a major contributor to the economic growth of Alabama. For nearly 85 years, we’ve designed, built and maintained amphibious ships, destroyers, and cutters for the U.S. Navy and the U.S. Coast Guard. The largest supplier of U.S. Navy surface combatants, we’re simultaneously building four classes of ships and have pioneered the development and production of technologically advanced, highly capable ships for the surface Navy fleet for decades. Think that’s cool? Keep reading:The RoleIngalls ITis seeking a skilled End User Computing (EUC) specialist with deep expertise in the administration, maintenance, and lifecycle management of Windows based systems and iOS mobile devices within a secure, compliance driven enterprise environment. This role will oversee daily operational support as well as coordinate and manage multiple Master Service Providers (MSPs) to ensure service delivery meets both contractual expectations and company policies and procedures, including CMMC compliance.Key Responsibilities:• Provide expert-level support for Windows endpoints, including configuration, imaging, patching, security hardening, troubleshooting, and procurement• Manage iOS devices and mobility solutions using enterprise MDM/EMM platforms, ensuring secure enrollment, policy enforcement, and application governance• Lead and coordinate the activities of multiple MSPs, ensuring adherence to SLAs, accountability for escalations, prompt remediation, and alignment with enterprise security and operational standards• Implement EUC practices consistent with CMMC Level 2, Zero Trust architecture, and DoD cybersecurity frameworks• Ensure endpoint environments maintain compliance with STIGs, DISA/NIST guidelines, vulnerability mitigation timelines, and audit-ready documentation• Oversee endpoint management technologies such as Intune, Active Directory, Group Policy, identity services, and device encryption• Maintain accurate SOPs, workflows, asset inventories, and compliance documentation required for inspections and cybersecurity audits• Collaborate with cybersecurity, infrastructure, networking, and business units to ensure seamless and secure end-user operations across all service providers• Drive modernization initiatives across EUC and MSP-supported environments, including automation opportunities, lifecycle improvements, and capability enhancements• Act as an escalation leader for complex or multi-provider EUC incidents, coordinating root cause analysis and implementing long-term corrective actions     Must HaveBachelors degree in Information Technology, Computer Science, or related field and 9 years of experience supporting & managing Windows endpoints in an enterprise environment; administering & supporting IOS devices through MDEM/EMM platforms (e.g. Intune, MobileIron, Workspace ONE)-or-Masters degree (in fields listed above) and 7 years of experience (listed above)-or-PHD (in fiels listed above) and 4 years of experience (listed above)Nice to Have• Experience overseeing or managing multiple Master Service Providers (MSPs) and ensuring alignment to performance SLAs and compliance requirements• Industry certifications such as CompTIA Security+, CySA+, CASP+, Microsoft 365/Intune certifications, or Apple ACSP/ACMT• Experience implementing or supporting CMMC Level 2/Level 3 technical practices in an operational IT environment• Familiarity with DoD cybersecurity frameworks including DISA STIGs, NIST 800 171, and Zero Trust architecture• Experience with enterprise endpoint management platforms such as Microsoft Intune, JAMF, or Workspace ONE• Knowledge of automated deployment, scripting, or configuration management (PowerShell, Bash, or similar)• Background supporting secure environments within federal contracting, DoD programs, or other regulated industries• Demonstrated ability to lead cross team projects involving cybersecurity, infrastructure, networking, and external service providers• Experience with identity and device management technologies such as Azure AD, Active Directory, Group Policy, and endpoint security tooling• Ability to produce accurate technical documentation, compliance evidence, and SOPs for audits or assessments• Strong analytical and troubleshooting skills with the ability to resolve escalated or complex end user computing issues• Excellent communication skills with the ability to collaborate across IT, cybersecurity, and service-provider teams     Why HII We build the world’s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. HII’s diverse workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.Recognized as one of America’s top large company employers, we are a values and ethics driven organization that puts people’s safety and well-being first. Regardless of your role or where you serve, at HII, you’ll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.Working at HII is more than a job - it’s an opportunity to build a future. We offer comprehensive benefits including: medical, prescription drug, dental and vision plan choices, on-site health centers, tele-medicine, wellness resources, employee assistance programs, savings plan options (401K), financial education and planning tools, life insurance, tuition reimbursement, employee discounts, early childhood and post-secondary education scholarships, and more. Some benefits may vary depending on your specific division or work location. Together we are working to ensure a future where everyone can be free and thrive.All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. U.S. Citizenship may be required for certain positions.Do You Need Assistance? If you need a reasonable accommodation for any part of the employment process, please send an e-mail to View email address on click.appcast.io and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. Additionally, you may also call View phone number on click.appcast.io for assistance. Press #1 for Ingalls Shipbuilding.