Customer Service Representative

Join Our Vision at Pratt IndustriesAs a Customer Service Representative in Rock Hill, SC, your role at Pratt Industries will be pivotal in achieving our vision of becoming the leading provider of sustainable packaging solutions. Your work will seamlessly integrate our entrepreneurial spirit and collaborative team culture, ensuring you find pride and purpose in what you do every day.Discover the IntrigueBehind the scenes, our team thrives on innovation and a passion for excellence, where each member contributes to projects that protect, transport, and drive sales for our customers. You'll be part of a dynamic group that values new ideas and the growth they ignite.What You'll Give- Take and process customer orders- Address inquiries and complaints- Coordinate with internal teams- Uphold company policies- Engage in sales support activitiesWhat You'll Get- Insurance benefits within one month- Paid holidays- 401k with partial match- Paid vacation days after six monthsKey ResponsibilitiesIn this role, you'll excel by:Processing billing and purchase orders efficientlyMaintaining customer files meticulouslyCommunicating effectively with customers and sales teamsAnalyzing warehouse stock levels and monthly usageContributing to the growth-oriented and sustainable ethos of PrattSeize the OpportunityIf you are driven by a commitment to sustainability and community, and ready to contribute to Pratt's goals while achieving your personal and professional aspirations, we invite you to step into a role that checks all the boxes. Other qualifications for this role include:High school diploma or equivalentExperience working in a manufacturing industry preferredComputer data entry experience preferredExperience in the corrugated box industry preferredApply now to be part of a forward-thinking team where your ideas and growth will be valued!