IT Restaurant Systems Manager

HQ 4501 Springdale Rd Austin, TX 78723, USA The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the Best Damn Tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: The Restaurant Systems Manager will develop, support, and optimize in-store technology across our restaurants. This role will focus on software development, system integrations, and automation to enhance operational efficiency and ensure seamless restaurant technology performance. The ideal candidate will have strong programming skills, experience with API integrations, and a deep understanding of restaurant technology infrastructure. This position reports to the Director of Restaurant Systems and will collaborate with cross-functional teams to drive innovation and maintain system reliability. What you’ll be doing: Develop and Maintain Restaurant Technology Solutions: Lead the development, integration, and maintenance of restaurant technology systems, with a focus on programming, automation, and system optimization. Provide Advanced Technical Support: Serve as a subject matter expert on Oracle Simphony POS, Bite Kiosks, Samsung VXT Digital Menu Boards, Paytronix, HotSchedules, CrunchTime, and LRS, troubleshooting issues and optimizing performance. Install, Configure, and Optimize Systems: Deploy, monitor, and enhance restaurant technology, including POS systems, digital menu boards, kiosks, and payment processing solutions. Database Management & Query Development: Work with relational databases, writing and optimizing queries to support reporting, analytics, and system functionality. Lead System Upgrades and Enhancements: Implement software updates, system patches, and configuration changes to ensure optimal performance and security. Ensure Compliance & Data Security: Maintain adherence to PCI, EMV, CCPA, GDPR, HIPAA and other security protocols, mitigating risks related to data loss and cyber threats. Collaborate with Cross-Functional Teams: Partner with Marketing, Finance, Operations, and IT to align technology with business needs, ensuring smooth deployments and minimal disruptions. Drive Efficiency through Automation: Identify and implement automation opportunities to streamline restaurant operations and reduce manual processes. Support New Restaurant Openings & Expansions: Ensure new locations are fully integrated with restaurant technology, coordinating system installations and configurations. Monitor & Report System Performance: Track technology performance, identify issues, and provide clear reporting to leadership and stakeholders. Manage Third-Party Vendors & Integrations: Oversee external vendors and technology partners, ensuring high system reliability and performance. Maintain 24/7 Support Availability: Provide on-call support for critical restaurant technology, with shared responsibilities across internal teams and vendors. Additional Responsibilities: Perform other duties as assigned. How you’ll do it: Think Critically & Solve Problems: Diagnose system issues, analyze root causes, and implement effective solutions to keep restaurant operations running smoothly. Work Efficiently Under Pressure: Balance multiple priorities, troubleshoot urgent technical issues, and adapt quickly to new challenges in a fast-paced, multi-location environment. Lead with a Hands-On Approach: Take ownership of projects, from coding and system configurations to troubleshooting and performance optimization. Collaborate Across Teams: Work closely with Operations, Marketing, Finance, and IT to align technology initiatives with business needs. Communicate Clearly & Effectively: Break down complex technical concepts for non-technical stakeholders, ensuring smooth coordination across departments. Manage Change & Drive Innovation: Implement new technology solutions, monitor system performance, and continuously seek ways to improve efficiency. Prioritize Security & Compliance: Apply best practices to maintain security, ensure compliance with PCI, EMV, CCPA, GDPR, and HIPAA, and mitigate cybersecurity risks. Mentor & Develop the Technical Team: Provide guidance, training, and support to ensure team members can effectively manage and troubleshoot restaurant systems. Stay Proactive & Detail-Oriented: Anticipate potential system challenges, track key performance metrics, and ensure seamless technology operations across all locations. Flexibility: Ability to have a flexible work schedule. Work schedule may vary depending on support needs and special projects. QUE-SO…here’s what you’ll need: Minimum Qualifications: 5+ years of experience in restaurant technology, software development, and system administration, including experience with Point-of-Sale (POS), back-office, and payment systems. Proficiency in relational databases, including writing and optimizing queries. Strong technical knowledge of restaurant system infrastructure, including distributed software and hardware configurations. Experience implementing and maintaining security standards, ensuring compliance with PCI, EMV, CCPA, GDPR, HIPAA and other regulatory requirements. Preferred Qualifications: Experience with restaurant-specific systems, including: Oracle Simphony Point-of-Sale Bite Kiosks Samsung VXT Digital Menu Boards Paytronix HotSchedules CrunchTime LRS (Long Range Systems) Experience with automation tools to streamline restaurant operations. Experience developing and managing cloud-based applications related to restaurant systems. Prior experience managing third-party vendor integrations and optimizing system performance. Experience with system monitoring, analytics, and reporting tools to track system health and performance. Previous experience supporting multi-unit restaurant operations. Physical Requirements: Ability to meet the physical requirements of daily tasks with or without reasonable accommodation (Must be able to type for long periods of time, lift 15lbs, ability to stand and/or sit for long periods of time, etc.). Travel: Must be available for travel within the market and support center or locations, as needed. Work Location: Austin or DFW, TX 24/7 On call rotation We are not able to sponsor or take over sponsorship of an employment visa for this position. Candidates must be authorized to work in the U.S. without sponsorship. #J-18808-Ljbffr Torchy's Tacos