Clinic Medical Assistant - Full Time

Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being. As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work! The Medical Assistant provides non-clinical coordination and clinical support tasks to assist the nursing team (RNs) in delivering high-quality, member-centered care. Conduct outreach to members to gather member-reported medication profiles, allergies, and pharmacy information; document changes and route to RN for reconciliation. Schedule and confirm RN joint calls and follow-up appointments; manage reminders and re-attempts per outreach cadence. Assist with Transitions of Care (TOC) tasks: post-discharge calls, records requests, follow-up scheduling, documenting status and meet deadlines. Prepare charts for RN assessments (summaries of recent encounters, meds, referral status). new goals, med updates, risk flags). Request, track, and upload medical records (hospitals, ED, specialists); Conduct hospital visits to high-risk and frequent-utilizer members on an as-needed basis to gather key information and support transition-of-care services. Maintain accurate documentation in the EHR/CRM (e.g., Process and maintain Release of Information (ROI) forms and log disclosures per policy. Coordinate non-clinical services (transportation, food, utilities, housing resources) per RN or care plan guidance; document outcomes. Escalate promptly to RN for clinical concerns (worsening symptoms, safety risks, new diagnoses, medication issues). Handle administrative responsibilities and support with payer compliance and operational processes. High school diploma or equivalent required. Medical Assistant training/certification preferred (CMA, RMA, CCMA or equivalent). 1–2+ years in ambulatory care, care coordination, or payer/provider support role (Medicaid/Medicare populations a plus). Proficient with EHR/CRM systems and basic payer portals; strong typing and documentation skills. Excellent communication (phone, text, email) and customer-service mindset; bilingual Spanish/English a plus. Maintains integrity, confidentiality, and strict compliance with policies and standards. Must be able to travel using personal vehicle to complete outreach visits. reimbursement for the use of your vehicle is at a standard rate. Prolonged periods of sitting at an office desk on the computer. Our full-time employees are eligible for the following benefits enrollment after 60 days of employment: Medical, Dental, & Vision Benefits: Short & Long-Term Disability Benefits: Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Flexible Spending Accounts: Employee Assistance Program (EAP): Building your financial future with us. Paid Holidays: Quality time to enjoy celebrations. Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities. Optima Medical Management Group is a drug-free workplace.