Customer Service Representative

Customer Service Representative (Administrative) At Security First Bank, we believe strong communities are built through trusted relationships, local commitment, and exceptional service. Since 1898, we have proudly served customers across Nebraska and South Dakota with community banking and insurance solutions designed to help individuals, families, businesses, and agricultural operations succeed. With locations throughout the region, Security First Bank offers a full range of banking, lending, mortgage, treasury management, and insurance services while maintaining a strong focus on personalized customer care and community involvement. We are proud to foster a workplace culture centered around teamwork, growth, integrity, and service. Whether serving customers in our branches, supporting operations behind the scenes, or helping communities grow, our employees play an important role in making a difference every day. 2405 E Colorado Blvd, Spearfish SD Position Overview The Customer Service Representative is an essential, customer‑facing role responsible for assisting customers and potential customers with their everyday banking needs. This includes processing financial transactions, opening new accounts, answering questions, and providing guidance on bank products and services. The position requires strong customer service skills, attention to detail, and the ability to work with confidential information in a professional manner. Why Security First Bank At Security First Bank and Security First Insurance, we've been helping individuals, families, businesses, and agricultural operations succeed since 1898. As a locally owned financial services organization, we're committed to building lasting relationships, serving our communities, and investing in our employees. When you join our team, you'll become part of an organization that values integrity, teamwork, professional growth, and make a positive impact every day. Key Responsibilities Process customer financial transactions, including deposits, withdrawals, loan payments, transfers, ACH, and wire requests. Maintain accurate customer records by posting transactions, completing account maintenance, and opening new accounts. Provide customer support in person and by phone, assisting with inquiries, problem resolution, and online banking questions. Balance cash drawer and reconcile daily work to ensure accuracy. Research transaction discrepancies or missing items as needed. Review reports to ensure compliance with bank policies and regulatory requirements. Promote bank products and make referrals to appropriate departments. Maintain strict confidentiality and perform additional duties as assigned. Qualifications and Experience High School Diploma or GED required. One to twelve months of cash‑handling or customer service experience preferred. Basic understanding of accounting procedures. Familiarity with office equipment and standard computer applications. Strong customer service skills and a genuine interest in working with the public. Ability to work with sensitive information and maintain confidentiality. This Job Description is not a complete statement of all duties and responsibilities comprising this position. Security First Bank is an affirmative action and equal opportunity employer, minority/female/disabled/veteran/gender identity/sexual orientation. Benefits Employer paid benefits for full-time status: PTO (vacation and sick pay), Paid Holidays (Federal), Employer Paid: EAP (Employee Assistance Program), Short Term Disability, Long Term Disability, Basic Life and Accidental Death & Dismemberment No waiting period for Paid Holidays, Medical, Dental, Vision or EAP Medical options (including some employer contributions to provide affordability and value): High-Deductible Health Plan (HDHP) with a Health Savings Account (HSA) option Preferred Provider Organization (PPO) Plan with a Flexible Spending Account (FSA) option Dependent Care Flexible Spending Account Dental Vision Supplemental Voluntary Benefits Telehealth Access to experts for federal and state benefits, FEDlogic Connect with leading experts in cancer research, care, and treatment with Cancer Expert Now Retirement and other benefits – full-time: 401(k) Plan with Company Match Paid Family Leave program with approved qualifying event. Banking products: Free Checking, Safe Deposit Box (based on availability), Customer benefits when opening account. #J-18808-Ljbffr Security First Bank in