Senior Client Service Manager

What You'll Do Manage and cultivate multiple client relationships (many VIP clients/high spend client accounts), serving as the daily point of contact and ensuring client satisfaction throughout the entire campaign lifecycle. Act as a liaison between clients and the Ad Operations team, facilitating smooth onboarding, launch, and ongoing management of campaigns. Review and deliver comprehensive reporting to clients, demonstrating a keen eye for details and providing actionable insights. Proactively anticipate and address client needs and concerns, aiming to resolve issues before they arise. Effectively multitask and manage multiple complex campaigns, ensuring all deliverables are met on time and within budget. Collaborate closely with internal teams, leveraging their expertise and resources to drive the success of clients’ campaigns. Lead client-facing calls with confidence and charisma, effectively communicating strategies, results, and recommendations. Stay up to date on industry news, trends, and capabilities, ensuring that clients are informed of the latest developments that can enhance their campaigns. Function as a mentor/team lead for more junior Client Service Managers. Must-have 6+ years of experience in client service or account management within an advertising agency. Proven track record in managing and growing client accounts. Strong understanding of advertising industry trends and best practices. Excellent communication and presentation skills. Strong leadership and team management abilities. What You Get Competitive salary that values your expertise. Work from anywhere: fully remote to suit your lifestyle. Unlimited PTO that we actually encourage you to use — for adventures, recovery, or just because. Growth-focused environment : access to learning resources and clear pathways for growth. Fun team events: from virtual pasta-making to yoga sessions, we make remote feel close. A culture of trust: we cut the red tape — open talk, ownership, and getting things done together. Results over rules, always. Health insurance and ClassPass coverage: supporting your well-being both inside and outside of work. Hiring Flow Screening (30 minutes): an initial conversation with a recruiter to get to know you and your background. Test Assignment (3 days): a task designed to evaluate your technical skills. Team Interview (up to 45 minutes): a meeting with your potential Team Lead to assess team fit and discuss role-specific responsibilities, expectations and workflows. Final Interview (Up to 60 minutes): meet with the Team Lead for an in-depth discussion of your experience and skills. Offer: if successful, you’ll receive an offer to join our team. #J-18808-Ljbffr AI Digital (United States)