Online Banking Specialist (Customer Service Center)

Hybrid Online Banking Specialist

Location: Wakefield, MA

Pay Rate : $24-25/HR

Work Environment & Schedule

• Training: 4-6 weeks of onsite training in Wakefield, MA (Monday–Friday, 8 AM–5 PM)
• Hybrid after training: 2-3 Days Onsite Per Month.
• Schedule after training: Consistent shifts of 9:30 AM - 6 PM, 10:00 AM - 7:00 PM, or 11:00 AM - 8:00 PM
• Saturdays Required (9 AM - 3 PM)

About the Role

Our esteemed client, a trusted and community-driven financial institution throughout New England, is seeking a dedicated and customer-centric Online Banking Specialist to join their dynamic team. This role is ideal for a service-oriented professional with a passion for helping others and a proven track record in high-volume call center environments—especially within financial services. As an Online Banking Specialist, you’ll be the voice of the bank’s digital experience, providing empathetic, efficient, and expert support to online banking customers. You’ll handle a high volume of inquiries with precision and care, ensuring each interaction reflects the bank’s commitment to excellence and community values.

Key Responsibilities

• Deliver exceptional service via phone and email to online banking users with professionalism and warmth
• Resolve 50+ inbound inquiries daily, navigating multiple systems with composure and accuracy
• Respond to internal and external email inquiries with clear, timely, and well-written communication
• Process new online account setups and maintain existing accounts
• Act as a liaison between customers and third-party service providers
• Support other areas of the call center as needed

What We’re Looking For

• Minimum 1+ year experience in a high-volume call center (financial services preferred)
• Proven ability to problem-solve efficiently while maintaining a high standard of service
• Strong interpersonal and communication skills—able to build rapport quickly and effectively
• Demonstrated ability to learn and retain complex product and system knowledge
• Comfortable with proprietary systems and Excel-like interfaces; strong computer literacy required
• Spanish bilingual skills are a plus, but not required

Additional Qualifications

• High school diploma or GED required
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to work independently and exercise sound judgment
• Reliable attendance and a sense of urgency in a deadline-driven environment
• Naturally empathetic and customer-focused mindset

This is a Contract to Hire position based out of Wakefield, MA.

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Wakefield,MA.

This position is anticipated to close on Jun 26, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.