Guest Service Supervisor
Double Star Hospitality - Westlake
Job Description
Job Description
Benefits/Perks
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
We are looking for a customer-focused Guest Service Supervisor to join our team! As the Guest Service Supervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You will also ensure that the front desk staff you supervise provide guests with exceptional customer service and a positive experience with our hotel. The ideal candidate has previous hospitality experience, a knack for building rapport with guests, and a passion for providing exceptional customer service. Responsibilities:
- Supervise front desk staff
- Respond to guest concerns and resolve them appropriately
- Coordinate with other departments within the hotel to ensure guest satisfaction
- Anticipate the needs of guests and build rapport
- Uphold the highest standards of cleanliness, sanitation, safety, and conduct
- Maintain accurate records of registration and payment information
- High school diploma/GED required
- Familiarity with hospitality industry standards
- Knowledge of front desk operations and procedures
- Proficient in English; knowledge of other languages is a plus
- Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- Ability to demonstrate genuine care for customers and employees
- Ability to work in a fast-paced environment
Vacancy posted 14 days ago
Similar jobs that could be interesting for youBased on the Guest Service Supervisor in Westlake, OH vacancy
- ...include: Come to work promptly and regularly Take direction from supervisors Provide leadership and direction and work well with others... ...usage, recipe adherence, payroll and time‑keeping procedures, and guest interactions. Takes corrective action as necessary....SuggestedFull timeTemporary workLocal area
$80k
...enabling our teams to creating raving fans and push the limits of service and performance excellence. Choolaah GM (CGM) is passionate... ...daily operations of a single Choolaah restaurant, ensuring every guest is delighted every time, creating raving fans. Our CGMs build, inspire...SuggestedAll shifts- ...law). You know what it takes to be in the smile-making business and have exceptional team management, attention to detail, and guest service skills. You're ALL IN' for starting your day bright and early and are ready to begin your workday at 4 am. You are ready...SuggestedLocal areaShift work
$70k
...delivering happiness by keeping quality at the forefront of our service execution. Responsibilities Manage day to day and equipment... ...Delivering strong hospitality and customer service skills to guests and members Knowledge of and an ability to perform all positions...Suggested- ...a focus on financial results Passion for teaching, coaching, and mentoring the team Strong commitment to operations and customer service Ability to thrive in a fast-paced environment Creative mindset for business growth initiatives ServSafe certification What You...SuggestedDay shiftAfternoon shift
- ...prepared for the next day's operations. The primary focus of this role is to reconcile the day's financial activities, manage guest services during the overnight shift, manager on duty coverage and provide exceptional guest experiences. Essential functions: Reasonable...Work at officeLocal areaShift workNight shift
- Overview Join the fastest growing restaurant in metro Detroit. We are looking for individuals with a great attitude and great work ethic to join our team. With restaurant experience or not, you can join an awesome work environment, flexible hours, free employee meals, and...Casual workLocal areaFlexible hours
- ...inspires you! The Night Auditor maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-...Temporary workPart timeWork experience placementNight shift2 days per week
- ...Westlake, Ohio is seeking a Night Auditor to maximize revenue and provide excellent customer service during overnight shifts. Responsibilities include auditing financial reports, guest services, and preparing necessary reports. The ideal candidate will have a high school...Part timeNight shift2 days per week
- Job Overview The Night Auditor maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-...Part timeWork experience placementShift workNight shift2 days per week
- Olympia Hospitality is seeking a Night Auditor to maximize revenue through excellent customer service, ensuring efficient handling of guest accounts during overnight shifts. Responsibilities include auditing financial reports, preparing daily and month-end reports, and...Part timeFlexible hoursNight shift
$18 per hour
...for ensuring the dining room looks (and stays) prefect and the service resident receive is impeccable. To be a Host with the Most :... ...can be proud of. Appetite Anthropologist : Communicate with supervisors and Wellness staff when poor dietary habits or unusual changes...Hourly payDaily paidFull timePart timeReliefShift workNight shiftWeekend work- Vitalia Active Adult Community at North Olmsted is seeking a full-time Dining Room Manager to oversee dining operations, ensuring an exceptional dining experience for residents. This role involves leading a hospitality team, preparing dining areas, and engaging with residents...Full time
- The Revolution Hotel in Westlake, Ohio, seeks a Night Auditor to ensure excellent customer service during the overnight shift. The role involves maximizing revenue, managing guest accounts during check-in/out, and reconciling financial reports. Ideal candidates will...Shift workNight shift
- ...station in the absence of scheduled dining room staff. Ensures that courteous and efficient services are delivered. Provides a quality service which exceeds the residents/guests expectations and Community standards. Essential Job Duties: # In the absence of the Dining...All shifts
- ...absence of scheduled staff, and ensure courteous and efficient services are delivered. In the absence of the Dining Room Manager, supervise... ...and server stations. Coordinate the seating of residents and guests in an efficient, courteous manner. Assist the Dining Room...All shifts
- ...Career Advancement Opportunities Competitive Compensation Job Summary We are looking for a customer-focused Guest Service Supervisor to join our team! As the Guest Service Supervisor, you will greet customers as they arrive, assist them with checking in...Flexible hours
- ...high‑energy, team‑oriented setting, then this is the job for you! Join Five Guys Burgers and Fries, where we prioritize customer service, cleanliness, and serving fresh, quality food. As an Assistant General Manager, you will have the chance to work in an open kitchen...Flexible hoursDay shiftAfternoon shift
- ...of restaurant operations, including staff management, customer service, and financial performance, ensuring the smooth operations of the... ...service, prepare and package food with care, and engage with guests, co‑workers, and managers respectfully and proactively. The RGM...Shift workAfternoon shift
Workstream
Fairview Park, OH2 days ago $50k - $58k
...Position Summary The perfect General Manager is a confident decision-maker who has a proven track record and experience in guest/customer service, employee management, business and financial management, and people motivation. He or she is an excellent communicator both...Flexible hoursWorkstream
Avon, OH23 hours ago- ...expectations; plan, monitor, enforce policies and procedures. Achieve results by implementing production, productivity, quality, and guest service satisfaction; resolving problems; identifying trends; implementing change; minimizing waste. Delight our guests by exceeding...Work at officeFlexible hours
Workstream
North Olmsted, OH4 days ago - ...time Assistant Dining Room Manager to oversee dining room activities and staff operations. The role involves planning, coordinating services, and ensuring efficient operations with a focus on customer satisfaction. The ideal candidate will have a high school diploma and...Full time
- ...ethic within the team and ensuring customer satisfaction. Benefits include competitive compensation, paid time off, health benefits, and bonus opportunities. Join a growing team dedicated to authentic Mediterranean cuisine and community service. #J-18808-Ljbffr Pita WayCasual work
$46.92k
...to drive student home vans Comfort leading students in daily devotions and accompanying them to Judeo-Christian Sunday Chapel services (proselytizing prohibited) High school diploma or GED required Ability to lift to 50 lbs. Demonstrated integrity and professionalism...Full timeWork from homeRelocationRelocation packageFlexible hoursWeekday workMilton Hershey School
Bay Village, OH12 days ago- ...times. Learns all features and benefits of the merchandise. Provides expert knowledge regarding quality, value, warranties and services. Completes Diamontology and GIA Gemology courses. Acts in a manner to earn the respect of others. Maintains a neat, professional...Work at officeImmediate startShift work
- ...expectations; plan, monitor, enforce policies and procedures. Achieve results by implementing production, productivity, quality, and guest service satisfaction; resolving problems; identifying trends; implementing change; minimizing waste. Delight our guests by exceeding...Work at officeFlexible hours
- ...of restaurant operations, including staff management, customer service, and financial performance, ensuring smooth operations and exceptional... ...on continuous improvement, reviews practices, and resolves guest concerns promptly. Interacts with guests, responds to inquiries...Shift workAfternoon shift
- ...position involves assisting the Dining Room Manager with daily operations, managing staff, and ensuring top-quality service delivery to residents and guests. The ideal candidate should have a high school diploma or GED and at least 3 years of experience in a restaurant...Full time
- ...Assistant Dining Room Manager to assist in overseeing all dining room functions. This role involves ensuring efficient operation and high service standards within the dining area, along with training and managing staff. Ideal candidates will have at least three years of...Full time
$45k - $55k
...oversee daily operations and lead a large team. The position entails managing kitchen and front-of-house activities, ensuring a positive guest experience, and maintaining food safety standards. Candidates must possess strong leadership skills, be adept at problem-solving,...Flexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Supervisor. Be the first to apply!
