Vending Support Specialist

Job Description

Job Description

Join the PTSolutions Team

PTSolutions is one of the Top 100 industrial distributors in the U.S., with 40+ locations and a growing national presence. We help manufacturers streamline their operations with advanced vending and inventory systems — and we need experienced field technicians to keep those systems running at their best.

Are you a problem-solver who enjoys working with both people and technology?

As a Vending Support Specialist , you'll play a critical role in keeping our customers' operations running smoothly. From installing and maintaining advanced vending systems to training customers and troubleshooting issues, you'll be the go-to expert ensuring seamless service and support.

This role is perfect for someone who is hands-on, customer-focused, and thrives in a dynamic environment where no two days look the same.

What You'll Do

As a Vending Support Specialist, you'll be the hands-on expert who installs, maintains, and supports industrial vending machines and inventory systems at customer sites.

In this role, you will:

• Install and set up vending systems at customer locations

• Perform preventative maintenance, repairs, and troubleshooting

• Train customer teams on system operation and inventory best practices

• Conduct cycle counts, restocking, and basic machine calibration

• Maintain accurate customer and product information in our database

• Partner with sales and inventory teams to resolve on-site issues quickly

What You Bring

• Field service or hands-on mechanical experience (preferred: industrial, vending, or warehouse automation)

• Strong troubleshooting and repair skills

• Great customer service and communication

• Ability to travel regularly to customer sites

• Attention to detail with accurate recordkeeping