Seasonal Sr. Customer Assistance Representative- Hyannis

Overview Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately‑owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The CAR Sr will provide a high level of customer service by assisting both internal and external customers, primarily face‑to‑face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a large home‑city branch or airport location. Location: 332 Iyannough Rd, Hyannis, MA 02601. This is a seasonal full‑time position with a starting rate of pay $18.00 / hour based on a 40‑hour work week. The seasonal window starts May 1, 2026 and ends October 31, 2026 and cannot exceed 180 days. Branch Operating Hours Monday‑Friday: 8:00 am‑6:00 pm Saturday & Sunday: 8:30 am‑2:30 pm (must be able to work one weekend day) 5 days on, 2 days off Responsibilities Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors. Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned. Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone. Meet and greet customers in a friendly and timely manner. Provide directions and general assistance. Assist to assess condition of rental upon return. Process returns, check‑ins and exit kiosk transactions. Effectively market the company while picking up customers and/or dropping off customers in a safe and courteous manner and assisting customers as needed. Understand and communicate rental terms and conditions, vehicle features and other services. May sell optional protection products, upgrades, fuel options and other additional equipment. Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance. Clean vehicle interior and exterior by hand or by operating washing equipment when needed. Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing. Perform miscellaneous and backup duties, job‑related duties as assigned. Equal Opportunity Employer Equal Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years old. Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. High school diploma or GED equivalent required. Some college preferred. Must have at least 6 months prior customer service retail or administrative support experience. Must have a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years. No drug or alcohol related conviction on driving record in the past 5 years. This is a seasonal position and you may work up to a maximum of 6 months (180 days) during the defined season. #J-18808-Ljbffr