Fine Jewelry Consultant (contract)

Nestled quietly above the bustle of Tribeca in lower Manhattan, SKJ’s New York City showroom operates by appointment only, offering a warm, intimate space where clients can explore our full collection and connect deeply with our brand’s point of view. Facing our in-house studio—where a small, highly skilled team of artisans handcrafts our jewelry—each consultation is hosted as a private, one-on-one experience rooted in thoughtful guidance, trust, and genuine connection. We take great pride in going beyond sales to celebrate the joy and meaning our jewelry brings to everyday life. Demand for our showroom consultations continues to grow year after year, so we’ve created this role to expand showroom availability during high-opportunity days and hours, allowing SKJ to increase appointment coverage and thoughtfully test growth potential through increased client access. Under the general supervision of the Operations Manager, this position is focused on driving sales and delivering an exceptional, relationship-driven client experience. The Fine Jewelry Consultant serves as a key point of connection between our clients and our collections, combining deep product knowledge, clear communication, and attentive service to support showroom and sales operations. This role supports revenue growth and client satisfaction through consistent, high-quality consultations within established systems and guidelines. This role is an hourly 1099 contractor role designed to allow for schedule flexibility on both sides, supporting expanded showroom coverage as the business grows. It is best suited for a mature, calm, and experienced sales professional who thrives in one-on-one environments, has extensive experience with engagement and wedding clients, and is comfortable selling high-ticket, investment-quality pieces.

QUALIFICATIONS AND SKILLS

5+ years of fine jewelry retail sales experience, with a proven record of meeting or exceeding sales goals Experience selling high-ticket items in the $5,000–$20,000 range strongly preferred Demonstrated comfort leading detailed, consultative conversations around value, customization, and long-term investment pieces Strong communication and listening skills (written and verbal), with the ability to confidently engage clients and internal partners Calm, mature, and professional demeanor; well-suited to emotionally significant, time-sensitive client decisions Comfortable working independently with minimal supervision while adhering to established systems and guidelines Highly organized, self-directed, and comfortable multitasking in a fast-paced environment Proactive, can‑do attitude with strong problem‑solving skills Professional, reliable, and punctual with strong self‑management skills Proficiency in Google Workspace, Shopify, and CRM tools (HubSpot preferred) Familiarity with the SKJ brand and products, or the ability to quickly develop deep product knowledge Graduate Gemologist (GG) certification is a strong plus

PRIMARY RESPONSIBILITIES

Build and maintain strong, long‑term relationships with new and existing clients, with a primary focus on bridal‑focused consultations, including engagement and wedding clients Conduct primarily appointment‑based, one‑on‑one showroom consultations, providing each client with dedicated time, attention, and personalized guidance Deliver an exceptional client experience across all transactions, fostering trust, confidence, and long‑term relationships Identify sales opportunities and implement thoughtful, client‑centered strategies to meet or exceed sales goals Respond to client inquiries within 1–2 business days Schedule and conduct in‑person consultations; send timely, detailed appointment notes and follow‑ups Manage order processing from submission through delivery, including tracking lead times, shipments, and coordination with production Use the CRM to document client interactions, manage follow‑ups, and maintain accurate, up‑to‑date records Monitor finished jewelry inventory in collaboration with the sales team, including stock organization, condition assessments, cycle counts, and inventory‑related decision support Support periodic open showroom events that are not appointment‑based, engaging multiple clients while maintaining SKJ’s service standards Share thoughtful observations, client insights, and improvement ideas with the Operations Manager for evaluation and potential implementation Assist with preparing consultation sales, inventory, and ad hoc reports as needed While this role does not make strategic or operational decisions, proactive insights and proposals based on client and showroom interactions are encouraged.

SECONDARY RESPONSIBILITIES

Keep the showroom well stocked, clean, neat and ready to welcome customers at all times. Present a professional and positive image on behalf of the Company. Report any safety or security concerns immediately to the Operations Manager. Supports any additional tasks related to primary job responsibilities as requested by Management. What We Offer Competitive compensation and annual bonus pay eligibility Fun company events, outings and lunches/dinners throughout the year A warm, friendly environment and beautiful work space in Tribeca/SoHo While this is not an entry‑level position, this is not a managerial role, nor is it intended as a management track position. It does not include staff management or operational decision‑making authority. Pricing, policies, and final operational decisions are determined by management. This position is an hourly 1099 contractor role and does not include commission, but may include bonus based on the company’s performance. #J-18808-Ljbffr Satomikawakita