Guest Services Associate

Guest Services Associate

Bell Hospital

Position Summary / Career Interest:

The Guest Services Associate possesses a basic knowledge of computer programs, including 02, the database used for tracking inpatient and outpatient information. The ideal candidate must have excellent verbal communication skills in a high-paced environment, providing superior customer service in person and on the telephone. The associate maintains accurate in-house phone numbers, maps, and other pertinent information as required as well as tracks department location changes, phone number changes, etc., in order to provide up-to-the minute information for internal and external customers.

Responsibilities and Essential Job Functions

• Demonstrates ability to provide care/service safely and efficiently for the care of each patient.
• Assists with operations of the Information Desk for the University of Kansas main Hospital to develop and enhance customer service for all patients and visitors.
• With the aid of the health system computer and network, provides rapid and professional response to all patient and visitor inquires in person and over the phone.
• Locates appropriate physicians/services for patients and visitors throughout the hospital, pages clinical staff as appropriate.
• Maintains a current and up-to-date patient information listing, in-house phone numbers, maps, department locations and other pertinent information as required.
• Escorts patients and visitors in wheelchairs if necessary; if unable to leave desk may utilize health system volunteers or Central Transport to assist.
• Assists senior patients with outside transportation.
• Maintains confidentiality issues including no information, denial and expiration patients.
• Works collaboratively and cooperatively with information desk volunteers, including training.
• Works cooperatively with other health system employees/internal customers and provides relief at the Valet Receptionist or Heart Hospital Information Desk as needed.
• Assists visitors with requests for voter registration, clergy parking and parking ticket validations.
• Monitors facility conditions, notifies appropriate department for resolutions.
• Maintains up- to- date calendar of events via e-mail notices.
• Maintains a neat and orderly information desk.
• Tracks inventory of necessary supplies and forms.
• Attends mandatory staff meetings.
• Follow policies, procedures, and standards; complies with Corporate Responsibility Program.
• Assumes responsibility for risk and safety issues associated with position.
• Maintains current and up-to-date materials related to area restaurants, accommodations, attractions, etc.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate or GED.

Preferred Language Skills

• Advanced Spanish

Knowledge Requirements

• Excellent oral communications skills.
• Proficient in Windows and Microsoft Office applications.
• Basic understanding of written communication.

Important Information for You to Know as You Apply:

• The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
• The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link View email address on click.appcast.io.
• Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

The University of Kansas Health System